What are the responsibilities and job description for the Tech Support Engineer position at Novia Infotech?
Job Title : Tech Support Engineer with ATS
Location: Rockville, MD
Duration- 3 months
Job Description:
Advisor Tech Squad (ATS) specialist serves as a technical advisor and problem-solver, addressing complex IT Challenges and ensuring seamless technical support for users. This role requires a strong commitment to deliverig exceptional customer service, providing end-to-end resolution of technical issues, and contributing to continuous improvement initiatives.
Key Responsibilities:
Technical Support & Troubleshooting - Incident Management- Customer Enagement- Knowledge Sharing- Process Improvement- Collaboration
Education : Bachelor’s degree in computer science
Experience : 3-5 Yrs of experience in IT support, systems administration
Skills : - Strong problem-solving and analytical skills- Excellent communication and interpersonal abilities.- Proficiency in troubleshooting hardware, software, and network issues.- Familiarity with ITIL process or equivalent frameworks- Preferred certificate
