What are the responsibilities and job description for the Customer Support Agent position at novig?
Customer Support Agent
$20-25/hr • 15-25 hours/week, with potential to grow into full time
Location: Remote, or in-person in our SoHo NYC Office (preferred)
What will you do?
As one of our first Customer Support Agents, you will:
- Be part of a collaborative team, using email and live chat to rapidly resolve inquiries and exceed user expectations
- Work proactively to engage existing and prospective users through various channels (Intercom, Discord, Email, Social Media, etc.)
- Utilize your technical skills to master our internal admin systems, troubleshoot bugs, and resolve issues
- Think creatively and passionately about ways to make every user interaction meaningful and provide the best customer experience possible
- Contribute to making sports trading more exciting for our rapidly growing user base
- Learn and grow with our platform as we scale, with a path to full-time employment
What are we looking for?
We value candidates with expressed interest in sports, markets, and customer experience. We work on problems across all user touchpoints. You are someone who is passionate about creating exceptional support experiences who can contribute toward helping us build the leading sports prediction marketplace with satisfied, engaged users.
Requirements:
- At least 1 year of experience in a customer service or support role
- Familiarity with or interested in sports betting or financial markets is strongly preferred
- Proficiency with customer support tools like Intercom, Zendesk, or Salesforce
- Ability and desire to work flexible hours, including evenings and weekends
- A quick and creative problem-solving mind
- Effective oral and written communication skills
- A deep understanding and respect for our inclusive communication guidelines
- Willingness to learn and adapt to our evolving software and platform
Who is Novig?
At Novig, we have reimagined the sports betting landscape by building a sweepstakes-based sports prediction market. Our innovative platform allows users to engage in sports predictions without traditional gambling constraints. By leveraging the sweepstakes model, we ensure compliance with regulatory requirements while providing a unique, engaging, and profitable experience for our users. Our goal is to make sports prediction more accessible, fair, and enjoyable.
Novig’s founders, Jacob and Kelechi, are recent Harvard grads with experience at Jane St & BoA who started Novig with the belief that a commission-free P2P exchange model will replace the exploitative and unprofitable betting model of traditional sportsbooks. They themselves were sophisticated sports bettors who grew increasingly frustrated by the latency, discriminatory practices, monotony, and non-profitability of the retail sports betting experience.
As the regulatory landscape evolves in the United States, Novig is positioned to become a leading innovator with our unique focus on research and technology.
Salary : $20 - $25
