What are the responsibilities and job description for the Manufacturing Customer Service Specialist - Puyallup WA position at Novo Building Products?
Pay: $21/hr.
Shift: 1st, M-F
Benefits: Yes, full benefits after 90 days!
What to expect:
- Provides quotes, confirmations, responds promptly and professionally to customer requests.
- Setups new customer accounts.
- Investigates and resolve customers’ order issues and concerns.
- Enters order information in a timely and accurate fashion.
- Develops and maintains expertise in an assigned specialty area to support departmental efforts.
- Coordinates warehouse and shipping exceptions with various departments.
- Collaborates with Territory Sales Representative in proper processing of credits/returns, ensuring the paperwork is complete and that the credit/return is accurate.
- Communicates with Purchasing Department regarding large sales and/or out-of-stock concerns.
- Reports to Manager pricing and/or customer needs/special requests.
- Provides input for catalogues and price lists.
- Follows established procedures for placing customer orders, servicing customers, adhering to pricing guidelines, and recommends changes when warranted to achieve overall company goals.
- Assists in training new department personnel, and demonstrates a high standard of teamwork, professionalism, conduct, and dedication to Novo Building Products’ goals.
Basic Qualifications:
- A High School diploma or GED.
- Proficiency in Outlook, Word, and Excel with a proven ability to manage programs and projects.
- Exceptional data management and organizational skills and High degree of accuracy.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers, and courteous telephone manner.
- Ability to work independently and to conduct assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- Capacity to multi-task with speed and accuracy while prioritizing tasks and ability to maintain excellent organizational skills.
Preferred Qualifications:
- Three or more years’ experience in a building material sales and service environment.
- Basic understanding of the supply chain to the building materials industry.
- Preferred industries include stair parts or associated millwork, (i.e., molding, doors, or window suppliers).
Travel:
- Travel is primarily local during the business day.
- Overnight travel may be required.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hand to finger, handle or feel; reach with hands and arms; and lifting.
What YOU get:
We offer competitive wages, shift premiums, and benefits. Benefits include a clean work environment, medical, dental, vision, life insurance, short-term disability, long-term disability, employee assistance program, Paid Time Off (PTO), and 401k program with employer match.
We have a dynamic culture with our team members who are encouraged to contribute, change, grow, and get rewarded accordingly. If you're passionate about contributing to a great team, we would love to hear from you!
For more information, please visit our website at: www.novobp.com/careers
NOVO Building Products is an Equal Employment Opportunity employer M/F/D/V
#NovoEG
Salary : $21
