Customer Service Product Specialist

Are you ready for a new beginning?

We need your talent, knowledge and dedication to better our world with biology.

Our purpose points the way

In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

We’re here to better our world with biology.

Join us as our new Customer Service Product Specialist

In This Role You’ll Make An Impact By

• Provide clinical answers to practitioner questions.
• Being a source for specific questions regarding products.
• Answers incoming customer calls regarding billing issues, product problems, service questions, and general client concerns
• Ensure customer satisfaction by answering incoming/outbound calls and emails in a friendly, engaged, and enthusiastic manner
• Apply knowledge to effectively respond to all inquiries. Review and respond to all emails with professionalism, accurate information, and timely follow-up. Documenting customer interactions accurately
• Review and maintain open orders to quickly resolve delivery blocks, billing blocks, and incomplete order status, etc. Provide accurate documentation of all delays and changes made to an order
• Responsible for working with the appropriate internal departments to ensure that accurate customer information and requirements are communicated, updated, and maintained
• Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers
• Provide information about our products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Process customer orders in the CRM
• Assist with the implementation of promotional strategies
• Contribute to customer acquisition and business development
• Educate customers about product features and value
• Utilize accessible technology to complete purchases
• Act as a resource to answer questions and/or objections
• Maintain confidence and professionalism consistently
  
  

To Succeed You Must Hold

• Consistently demonstrates positive energy and strong initiative/ownership
• Committed to high standards of excellence and models an exemplary work ethic
• Technologically Savvy
• Excellent written and verbal skills
• Excellent organization skills
• Must be detail-oriented
• Must have the ability to learn quickly and adapt to new technologies and applications
• Ability to multitask and reprioritize in a dynamic environment
• Ability to work effectively in a team to meet deadlines
• Places strong importance on company culture
• Embodies high ethical character and makes good decisions
• Associate’s degree or equivalent work experience
• Degree and/or work experience in Health/Wellness Related Field Preferred
• Basic understanding of Shipping and Receiving
• Ability to work in a high-demand, fast-paced environment
• Ability to work independently, meet deadlines, and produce results
• Ability to be flexible and pivot on tasks
• Must be in Pacific Standard Time Zone
  
  

Application deadline: January 29, 2025

Expected salary range: $48,000-$52,000

Benefits You Will Enjoy

• 401(k) with up to a 9% company contribution!
• Minimum of 3 weeks' vacation plus 12 holidays and 2 weeks of Wellness Time
• Health, Dental, Vision & Life insurance
• Healthcare savings account option with generous employer contribution
• Employee assistance program
• Parental leave
• Tuition reimbursement
• All benefits begin on your first day!
  
  

Could our purpose be yours? Then apply today!

At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.

Novonesis is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status.

Want to learn more?

Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com

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