What are the responsibilities and job description for the Front Desk Receptionist position at Novuskin Med Spa?
We are looking for a friendly and welcoming Front Desk Receptionist to join our growing company. You will greet clients and visitors when they arrive at the Spa and determine their reason for their visit. Other job duties include answering phones and emails, entering information into our database, organizing files, and making copies. You will also monitor the inventory of office supplies and order more when necessary. We prefer candidates who have some experience in an administrative role, but we are willing to train the right person.
What we offer: Competitive Pay, Medical, Dental, Vision, Matching 401K and so much more...
Pay Rate: $19.00 / per hour
Great opportunity for fast promotion and growth within the company!
The Spa Receptionist is responsible for providing an effective service to guest, ensuring their schedules are accurate, responding to guest's questions and queries. The Spa Receptionist is also responsible for ensuring a clean and organised work space, delivering excellent communication and administration services. In this role you will be required to serve as back up to our Membership Enrollment team. You will be crossed trained in both Reception and Concierge Departments.
- Responsible for checking in and out our Customers
- Responsible for updating Customer information
- Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival.
- Maintains security and telecommunications system. Informs visitors by answering or referring inquiries.
- Collect postal mail and direct it to the appropriate staff member
- Responsible for cashing out customers that have purchased products and / or services.
- Responsible for Front desk closing reports.
- Responsible for keeping the front desk clean and presentable
- Assist in planning company events, meetings, luncheons and employee team building activities
- Assist in set up , break down and organizing company events
- Ensure that Client information is up to date and in the system
- Maintain world class customer service at the Concierge area, making sure the area is inviting, and has promotional materials available to clients.
- Provide any support to all managers.
- Promote monthly promotions
- Handle credit transactions
- Deal with banks and credit companies
- Perform credit checks as needed
- Handle sensitive date with confidentiality
- Date entry of customer information
- Manage customer details including all transactions
- Manage money, payment plans and finances
- Issue receipts and refunds (with manager approval)
- Daily, weekly and monthly reports of all transactions
- Provide quick and friendly answers to customer questions and complaints
- Explain in detail all terms and conditions of selected membership
- Thorough knowledge of all memberships and products and communicate the features and benefits of each.
- Communicate with team members, as appropriate, through WhatsAp
- Use the Zenoti schedule system to anticipate client closings.
- Other duties as assigned by management
Salary : $19
