What are the responsibilities and job description for the Personal Insurance Customer Relations Specialist position at Noyes Hall & Allen Insurance?
Customer Relations, Personal Insurance
Position Overview:
The customer relations agent works closely with our personal insurance clients providing specialized in-depth service. This person is a problem solver who enjoys building relationships by providing knowledgeable advice and customized insurance solutions for our clients.
Job Description:
- Answering client requests for coverage information; comparing insurance options; complex claims or billing issues.
- Performing account reviews with existing clients. Recommending improvements to clients’ insurance programs. Writing related new policies or making any resulting policy changes.
- Monitoring and investigating abnormal policy-level rate activity. Remarketing accounts when appropriate. Presenting and explaining alternatives to clients.
- Monitoring and controlling the renewal process for non-automatic policies to help clients maintain coverage without lapse.
- Communicating effectively with company personnel and clients to obtain underwriting information and resolve questions or concerns on in-force business.
- Maintaining positive and professional relationships with clients, co-workers and insurance company personnel.
- Developing and maintain strong technical knowledge of personal insurance coverages, rating, and insurance companies’ programs.
- Documenting all required information in the agency’s computer system to maintain current file data. Processing daily work in an efficient, thorough and timely manner.
- Performing clerical functions, including: answering overflow incoming agency phone calls; taking client payments; writing client correspondence; and other duties as assigned or necessary.
Opportunities for Professional Growth:
- An opportunity to learn about the insurance industry and all it has to offer
- Employer- paid Designation Programs and CE courses
- Employer-paid insurance licensing and continuing education courses
- Mentorship while working in a strong team environment
Requirements
- A bachelor's degree or equivalent experience preferred
- A P&C Insurance license or the ability to obtain one within the first 6 months
- Experience working with the public
- Strong verbal and written communication skills
- Excellent customer service skills
- Strong organization and problem solving skills
- Strong analytical skills
- A positive outlook and a desire to help others
Why work with us:
We are a locally owned independent insurance agency with deep roots in our community. You will have the opportunity to work closely with co-workers and agency ownership to help support our clients and build long lasting relationships. We will help mentor the right candidate and provide opportunities to learn about the industry while gaining valuable experience and exploring the numerous opportunities for advancement.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Work from home
Supplemental Pay:
- Bonus opportunities
Work Location: Hybrid remote in South Portland, ME 04106
Salary : $45,000 - $60,000