What are the responsibilities and job description for the IT Support Technician (On-site) position at NPA WorldWide?
Job description :
- Please no 3rd parties or C2C.
- Must be a US Permanent Resident or Citizen.
- We are unable to sponsor currently.
- About the Role :
- We are seeking a Level 1 IT Support Technician to provide first-line response to technical issues in a Windows and Microsoft environment. This break-fix role requires hands-on troubleshooting, including O365 support, basic networking, and server troubleshooting. The position involves both in-person and remote support using a ticketing system to track and resolve technical issues.
- Key Responsibilities :
- Provide end-user support for hardware, software, and system-related issues.
- Troubleshoot and support Microsoft 365 (O365) applications and services.
- Perform basic networking troubleshooting, including connectivity and configuration.
- Assist with basic server troubleshooting and support tasks.
- Work with a ticketing system to track and manage support requests.
- Deliver in-person and remote support to users in a timely manner.
- Act as a first-line responder for IT issues, ensuring efficient problem resolution.
- Escalate complex technical problems as needed. Qualifications :
- Qualifications :
- Education :
- Associates degree in IT, Computer Science, or a related field (preferred)
- Relevant IT certifications (CompTIA A , Network preferred)
- Experience :
- 1-4 years of experience in an IT support or helpdesk role
- Experience supporting Windows-based environments
- O365 experience is required
- Technical Skills :
- Strong end-user support and troubleshooting skills
- Hands-on experience with O365 administration and troubleshooting
- Basic networking troubleshooting (connectivity, configurations)
- Basic server troubleshooting and support
- Experience working with a ticketing system
- Familiarity with break-fix troubleshooting
- Soft Skills :
- Strong problem-solving and analytical skills
- Excellent communication and customer service abilities
- Ability to work independently and in a team environment Why is This a Great Opportunity :
- Competitive pay
- Work-life balance
- Supportive coworkers
- Salary Type
- Hourly
- Salary Min
- Salary Max
- Currency Type
Salary : $25 - $28
