What are the responsibilities and job description for the PC Refresh Technician (Temporary) position at NPR?
Overview
A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility – and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide.
Across our organization, we’re building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.
INTRO TO POSITION
We at the Service Desk provide and support the computer and mobile equipment that NPR staff rely on. We manage the organization’s computers and collaborate with other teams to ensure they are operational for NPR broadcasts. As a Service Desk Technician you will work as part of the IT Operations team to support technology and NPR staff as the first point of contact resolving and triaging requests. We operate 24/5 with an on-call rotation during weekend overnights. The role will focus on resolving issues with applications, hardware, accounts, and connectivity as well as helping with reporting and projects.
Responsibilities
EDUCATION
Hourly Rate: The U.S. based anticipated hourly rate for this opportunity is $28.85 - $33.65 per hour. The range displayed reflects the minimum and maximum hourly rate NPR expects to provide for new hires for the position across all US locations.
Benefits: NPR offers access to comprehensive benefits for employees and dependents. Regular, full-time employees scheduled to work 30 hours or more per week are eligible to enroll in NPR’s benefits options. Benefits include access to health and wellness, paid time off, and financial well-being. Plan options include medical, dental, vision, life/ accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings to all eligible NPR employees.
Does this sound like you? If so, we want to hear from you.
The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.
NPR Pay Range
$28.85—$33.65 USD
NPR is an Equal Opportunity Employer. NPR is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal – to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law.
If you are a person with a disability needing assistance with the application process, please reach out to employeerelations@npr.org.
You may read NPR’s privacy policy to learn about how NPR may handle information you submit with any application.
Want more NPR? Explore the stories behind the stories on our NPR Extra blog. Get social with NPR Extra on Facebook and Instagram. Find more career opportunities at NPR.org/careers.
A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility – and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide.
Across our organization, we’re building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.
INTRO TO POSITION
We at the Service Desk provide and support the computer and mobile equipment that NPR staff rely on. We manage the organization’s computers and collaborate with other teams to ensure they are operational for NPR broadcasts. As a Service Desk Technician you will work as part of the IT Operations team to support technology and NPR staff as the first point of contact resolving and triaging requests. We operate 24/5 with an on-call rotation during weekend overnights. The role will focus on resolving issues with applications, hardware, accounts, and connectivity as well as helping with reporting and projects.
Responsibilities
- Prepare new computers using SCCM imaging for PCs and Kandji imaging for Macs
- Ensure user data is transferred to new equipment
- Troubleshoot issues with OS, applications, network, and peripheral hardware
- Install, test, maintain, and support PCs and laptops, peripherals, printers, operating systems and applications
- Maintain inventory of machines in the project and their replacement status
- Manage shipping of equipment and utilize remote connection tools to assist remote users
- Coordinate with end-users to schedule meetings, assist with setup, and perform data migrations
- Report regularly on the status of a project
- Identify improvements to project delivery and workflow
- Correspond with NPR employees and other departments
- Coordinate with asset manager to assign computers to staff
- Follow up with employees to answer questions about new equipment
- Educate end-users on hardware and software changes
- Adhere to Service Desk policies and procedures and all organizational security standards
EDUCATION
- Bachelor or Associate degree preferred with a concentration in Information Technology, Computer Science, or direct career experience in information technology disciplines, or an equivalent combination of education and experience
- Certifications: A , Network , MCP or ACMT certifications desired
- Exceptional customer service/interpersonal skills
- Excellent verbal and written communication skills
- Experience configuring hardware and software for Mac and PC
- Disciplined approach to troubleshooting hardware, OS, and applications
- Knowledge of data migration methods between different storage mediums including local network shares, local media, and cloud storage including Google Drive and MS OneDrive
- Ability to operate in a deadline-driven environment and successfully prioritize multiple responsibilities
- Must be able to work cooperatively with others as part of a team, hold own work to high standards, and inspire others to do the same
- Self-starter, detail-oriented, with strong organizational skills
- Prior Service Desk experience in an enterprise environment
- Experience with remote access troubleshooting and PC imaging software
- Experience managing accounts with Active Directory
- Experience with Windows administration and imaging using SCCM
- Experience with Apple administration and imaging
- This is a temporary (6-month) full time position.
Hourly Rate: The U.S. based anticipated hourly rate for this opportunity is $28.85 - $33.65 per hour. The range displayed reflects the minimum and maximum hourly rate NPR expects to provide for new hires for the position across all US locations.
Benefits: NPR offers access to comprehensive benefits for employees and dependents. Regular, full-time employees scheduled to work 30 hours or more per week are eligible to enroll in NPR’s benefits options. Benefits include access to health and wellness, paid time off, and financial well-being. Plan options include medical, dental, vision, life/ accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings to all eligible NPR employees.
Does this sound like you? If so, we want to hear from you.
The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.
NPR Pay Range
$28.85—$33.65 USD
NPR is an Equal Opportunity Employer. NPR is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal – to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law.
If you are a person with a disability needing assistance with the application process, please reach out to employeerelations@npr.org.
You may read NPR’s privacy policy to learn about how NPR may handle information you submit with any application.
Want more NPR? Explore the stories behind the stories on our NPR Extra blog. Get social with NPR Extra on Facebook and Instagram. Find more career opportunities at NPR.org/careers.
Salary : $29 - $34
