Performance Specialist

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Customer Loyalty Performance Specialists act as leaders, building confidence and the ability of the team around them. We are looking for tenured individuals that excel in their current roles and have the ability to spread that influence.

Who We are Looking For:

Looking for someone who can is very proficient and knowledgeable in Customer Loyalty and has the ability to manage a team effectively.

Starting Rate: $21.25/hr Commissions

Job responsibilities:

• Deescalate customers and find resolutions for complex issues on supervisor level calls.
• Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.
• Must be able to lead a team by example and drive team performance.
• Actively answer questions from team members in a manner that helps the customer and Vivint.
• Must be proficient in their ability and knowledge of Customer Loyalty.

What will make you successful:

• Sales and communication skills (or a desire to learn these skills)
• Strategic minded, Self-Motivated, and consistently excellent
• De-escalation skills
• Passion for providing quality customer service
• Verbal and written communication skills
• Computer Savvy (Ex. 40 WPM, ability to navigate different/new software).
• Well-versed in smart home technology and the products that we offer

Minimum Requirements:

• Must be able to reliably commute to our Logan, UT office
• Must be able to work a 40-hour work week.
• Must be at least in T2 and hitting department targets over the last 3 months. Those targets are $30 RPC and 80% Retention Rate for T2/T3.
• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)

Learn about the Vivint Culture and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) Employer Match
• Employee Resource Groups

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.