What are the responsibilities and job description for the Production Coordinator position at NRG?

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

At Airtron, an NRG owned company, we're more than just a heating and air conditioning installer and service provider. We're a family of hard-working and dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives and more. We invite you to join us and experience the rewards of bringing a smile to our customers' faces every day.

Job Summary :

The Production Coordinator will provide administrative and general business support to the Production and / or Installation team and builders handling a variety of functions to ensure that all operational and builder residential new construction needs are met.

Essential Duties / Responsibilities

Works closely with the Production Manager and field employees to ensure that all builder and job needs are met.
Partners closely with production management to assign and schedule field employees for installations.
Coordinates scheduling with builders to ensure on time installations.
Dispatches, monitors and follows up on the progress of field employees in completing scheduled work.
Manages data entry including notations and verification of timekeeping for field employees.
Utilizes emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
Partners to effectively and fully resolve any issues or conflicts with scheduling or production.
Makes outbound customer phone calls which typically includes following up on permits and inspections as well as rescheduling services for customers.
Makes outbound courtesy calling to builders.
Builds rapport and fosters long-term relationships with builders and other stakeholders.
Follows all company policies and procedures, including but not limited to safety.
Other duties as assigned
Duties may vary by location.

Minimum Requirements :

High School Diploma or GED

3-5 years of experience working in an office setting and with at least 20% of your daily duties being on the phone with customers.

General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook

Must be able to communicate in English effectively, both verbally and in writing

Ability to work overtime with little notice; weekends hours may occasionally be required

Preferred Qualifications :

Experience in HVAC or construction setting.

Additional Knowledge, Skills and Abilities :

Customer service mindset

Ability to work independently and as part of a team

Excellent written and verbal communication skills

Able to work in a fast-paced environment

Strong organizational skills, attention to detail and the ability to multi-task

Willingness to learn and be a part of a team

Positive attitude and a team player

Related work experience may be substituted for education

Ability to build positive relationships with customers, both internal and external

Willingness and ability to work collaboratively with all levels of the organization

Safety mindset and acceptance of a safety culture

Working Conditions :

Open office environment

Fast-paced environment

Physical Requirements :

Must be able to lift / move up to 20 pounds frequently

Frequently performs tasks requiring bending at the waist, kneeling or crouching

Must be able to adhere to long periods of standing, walking or sitting

Ability to hear, understand and distinguish speech and / or other sounds to operate phones or other office equipment safely.

With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception

Ability to express or exchange ideas by means of the spoken word to impart oral information to others

Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad

Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Vet / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

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