What are the responsibilities and job description for the On Call Concierge position at NRI, Inc.?
The On-Call Concierge provides exceptional customer service and attends to the needs of clients on an as-needed or on-call basis. The individual in this role is responsible for offering personalized services, coordinating events, managing guest inquiries, and ensuring a seamless experience for clients, regardless of the situation. The position requires a highly flexible and responsive attitude, as the concierge will be contacted during specific hours or emergencies, depending on client needs.
Responsibilities:
- Answer phone calls, emails, or messages from clients seeking assistance.
- Provide information about local services, attractions, dining options, and entertainment based on client needs.
- Address and resolve client issues or concerns in a timely and professional manner.
- Maintain clear and regular communication with clients to ensure all requests are handled.
- Provide updates on ongoing requests or activities, ensuring a high level of satisfaction.
- Receiving, storing, organizing, and ensuring the safe delivery of packages or special items to clients.
- Be prepared to respond quickly , offering immediate assistance when necessary.
NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified Individual with disability.
