What are the responsibilities and job description for the Collections Specialist position at NSD NEWCO?
Job Details
Description
POSITION SUMMARY
This position is responsible for contacting customers with overdue payments, managing outstanding accounts receivable, and working to collect payments by negotiating payment plans and ensuring timely payments while maintaining positive customer relations, all while adhering to legal collection practices.
DUTIES AND RESPONSIBILITIES:
• Review customer accounts to identify overdue invoices and outstanding balances
• Reaching out to customers via phone and email to discuss their overdue payments
• Working with customers to establish manageable payment plans to settle their debt
• Tracking customer interactions, payment history, and account status updates
• Referring accounts to legal collections when necessary
• Providing regular updates on collection efforts and performance metrics to management
EDUCATION AND WORK EXPERIENCE:
• High School Diploma, some college preferred
• 1-3 years collections experience required
KNOWLEDGE AND SKILLS:
To perform the job successfully, an individual should demonstrate the following competencies to
perform the essential functions of this position.
• Knowledge of accounts receivable/collections
• Ability to clearly explain billing issues, negotiate with customers, and maintain a professional demeanor
Problem solving skills in identifying the root cause of payment issues and finding solutions to resolve them
Attention to detail in maintaining accurate records and ensuring compliance with data entry requirements
Hours Required:
8:30 am - 5:00 pm (occasional evenings and weekends may be required)
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally required to stand; walk; climb stairs. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision and the ability to adjust focus.
Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The usual environment is in a business office with a noise level in the work environment that is usually moderate.
This is a non-exempt position.
This job description reflects management's assignment of essential functions, and may be subject to change at any time due to reasonable accommodation or other reasons.
Qualifications
