Vendor Support Representative

Vendor Support Representatives are responsible to ensure that all support functions regarding our provider networks are handled in a timely manner. They will coordinate, develop, and maintain all facets of damage related issues and administration. This position will be an integral, logistical, and administrative support role for the Service Provider Network. 

Duties and Responsibilities: 

• Excellent telephone, oral and written communication skills. 
• Responsible for all inbound calls from the provider support line. 
• Organizational skills, attention to detail and the ability to manage time wisely. 
• Assist with vendor-payable issues and research as needed. 

• Responsible for sending out provider mail (contracts, applications, updates, and changes) 
• Investigate, evaluate, and settle damage claims by mediating between both claimants and service providers.  
• Processing and reconciling service provider and member disputes, maintaining documentation of credit card disputes and monitor transactions for possible fraudulent activity. 
• Review and process purchase orders and supplemental costs submitted by our provider network. 
• Manage interaction with insurance carriers and get updated insurance information to meet compliance standards. 

• Ensure contracts, vendor information, damage administration, insurance updates and incoming calls are performed in a timely manner, meeting compliance requirement. 
• Ensure Certificate of Insurances are updated along with W9 tax forms for all providers. 
• Modifies existing vendor information to expedite the payment process 
• Maintain a database for Out of Network Providers services for 1099 tax purposes. 

Qualifications: 

• High school diploma or GED 
• 1 year of relevant work experience with proven success in direct customer service, and/or administrative work 
• Strong work ethic, dependable, and reliable 

• Web based applications 
• High energy, self-driven, problem solving, and positive attitude with a strong desire to succeed 

Knowledge and Skills: 

To perform the essential functions of this position.an individual should demonstrate the following competencies  

Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment 

Excellent communication skills, including writing, articulating, listening, and questioning skills; must be fluent in English. Spanish is a plus! 

Must always maintain highest level of Confidentiality. 

Excellent interpersonal skills 

Strong knowledge of Microsoft Word, Microsoft Excel, Outlook, Adobe, electronic file system and website navigation 

Ability to take a problem or desired result and then see it through to completion 

Ability to make arithmetical calculations such as addition, subtraction, multiplication, and division 

Must be very proficient with inbound and outbound calls 

Provide support to the Regional Field Managers and their regions 

Present a professional and welcoming environment for internal and external customers 

Understand and operate in accordance with Company Policy and Procedures at all times 

Hours Required:  

40 hours per week. Monday -Friday 8:30am-5pm. Some weekends some travel 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.?Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally required to stand; walk; climb stairs. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision and the ability to adjust focus. 

Work Environment: 

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.?Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The usual environment is in a business office with a noise level in the work environment that is usually moderate. 

This position is non-exempt. 

**NSD maintains a drug-free workplace and performs pre-employment substance abuse testing.

Nation Safe Drivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.