What are the responsibilities and job description for the Account Manager II Product Certification position at NSF International?
NSF is currently looking to add an Account Manager II Organic Product Certification (QAI) to its growing team. In this role, you will be responsible for being the main point of contact for NSF/QAI clients providing excellent customer service.
Principle Accountabilities include, but are not limited to:
- Manage accounts with medium impact and / or complexity to the organic regulations.
- Manage certification projects for assigned customers for certification of new products and maintain certification of existing products.
- Complete Application reviews to confirm that clients have the ability to comply with the respective organic standards/regulations they are seeking organic certification for prior to the client proceeding to inspection.
- Compile, organize and maintain client certification documentation to justify ongoing compliance for certification and accreditation purposes and proper invoicing.
- Facilitate certification projects by interfacing with other departments (Accounting, Inspection Scheduling, Sales, Review, and Inspection, etc.) to answer/address any issues preventing the certification workflow.
- Serve as the primary point of contact for all NSF/QAI related services and activities to ensure customer satisfaction and understanding of standards/regulations, certification decisions, policies, and technical requirements.
- Support Technical Review team as needed on client non-compliance responses to confirm they are adequately addressed and implemented in a timely manner to demonstrate ongoing compliance with respective standards/regulations.
- Attain strong knowledge of designated client files and ongoing compliance to be able to explain the certification decisions to accreditation representatives, auditors, and regulators as needed.
- Meet with clients (in office, tradeshows, or their facilities) as needed to ensure ongoing customer satisfaction.
- Identify and provide input to process improvement opportunities.
- Bachelor's degree or documented successful NSF/QAI International experience and pursuing a bachelor's degree.
- 2-5 years relevant work experience including experience in providing excellent customer service.
- Proficient in Microsoft Office Suite, i.e., Word, Excel, PowerPoint, Outlook, etc.
- Ability to interact with external customers.
- Ability to manage customer accounts.
- Willingness and ability to travel domestically up to 10% of the time.
- Excellent attention to detail.
- Strong time, organizational and project management skills.
- Strong technical writing skills.
Salary Range: $49,000 - $83,000 USD
Salary Range: $48,000 - $82,000 CAD
The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At NSF, it is not typical for an individual to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case.
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NSF and its subsidiaries are Equal Opportunity Employer Veterans/Disabled employers- we welcome and encourage diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
NSF is a registered user of the E-Verify employment eligibility verification system.
Salary : $49,000 - $83,000