What are the responsibilities and job description for the Customer Service Supervisor position at NSI INDUSTRIES?
NSI Industries – HVAC Division is seeking dynamic individuals to become part of our winning team. If you are a highly motivated team player who is interested in an exciting career with a leading global manufacturer then this job is for you!
NSI Industries is committed to providing superior quality and unparalleled dedication to all aspects of our business. We believe every employee contributes to the success and growth of our company. As an employee at NSI Industries, you reap the benefits of being part of an expanding company that still maintains a progressive employee culture and atmosphere.
The Customer Service Supervisor’s primary function is to oversee and manage the customer service team, ensuring high-quality support and efficient resolution of customer issues.
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Job Duties:
- Providing regular feedback to improve service quality.
- Assist in handling daily operations of Customer Service Team.
- Training and onboarding new customer service representatives.
- Handling escalated customer issues that require a higher level of attention or authority.
- Collaborating with other departments (like sales, marketing, or shipping) to resolve cross-functional issues.
- Assist in maintaining Customer Service email inbox to ensure inquiries and orders are being handled in a timely manner.
- Managing team schedules to ensure adequate coverage during peak times.
- Analyzing customer feedback and suggesting improvements to enhance the overall customer experience.
- Assign responsibilities to representatives when needed.
- Provide directives and support to staff when needed.
- Utilize resources to solve problems.
- Perform other duties as assigned.
- Strong organizational skills are essential.
- Extensive experience in managing customer inquiries and processing orders.
- Excellent phone etiquette is required.
- Must demonstrate effective follow-up, decision-making abilities, and thrive in a fast-paced environment.
- Ability to guide and support team members effectively.
- Must be able to work 8am-5pm Monday-Friday. (This is not a remote position)
- High School Diploma or equivalent.
Experience
- A minimum of 3 years customer service experience.
Physical Requirements – Essential
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to communicate clearly and effectively through phone, email, and in-person interactions.
- Ability to move around the office as needed to assist team members or attend meetings.
- Visual and auditory ability to handle phone calls and read written communications.
- 401(k)
- 401(k) Matching
- Health/Dental/Vision insurance
- FSA/DCA/HSA
- Dependent Spending Account
- Company Paid Life Insurance & AD&D
- Short & Long Term Disability
- Paid Time Off & Paid Holidays
- Referral Program
- Company BBQs and other team events
NSI Industries maintains a drug-free workplace and requires all candidates to complete and pass a drug screen and background check after a conditional offer of employment has been extended.
NSI Industries is proud to be an EEO employer M/F/D/V.
NSI Industries is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.
Job Type: Full-time
Salary - $53k-$70k
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NSI Industries maintains a drug-free workplace and requires all employees to complete and pass a pre-employment drug screen and background check.
NSI Industries is proud to be an EEO employer M/F/D/V.
NSI Industries is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.
Salary : $53,000 - $70,000
