What are the responsibilities and job description for the Quality Assurance Coordinator position at NSI?
Job Title: Quality Assurance Coordinator
Location: Encino, CA (hybrid role)
Reports to: Director of Quality
Job Type: Full-time
Company Overview:
NSI is a leading supplier in the natural and sustainable food industry, committed to delivering high-quality, environmentally-friendly products to leading retailers in North America. We are dedicated to sustainability, innovation, and excellence in everything we do.
Position Overview:
The role of Quality Assurance Coordinator will consist of coordinating the Quality Assurance functions within the established legal guidelines and internal standards to ensure the production of the highest quality products in the safest and most efficient manner. As a QA Coordinator, you will monitor the Hazard Analysis Critical Control Points (HACCP) program and Food Safety program of our multiple manufacturing facilities.
Reporting directly to the Director of Quality, you will also be responsible for developing specifications, managing document control, and resolving non-conformance issues.
Key Responsibilities:
- Reports directly to the Director of Quality
- Coordinates quality by developing specifications, carrying out sampling and testing plans, documenting results; verifying products meet specification and; managing products placed on hold.
- Document control: Verifies documentation compliance with suppliers and contract manufacturers.
- Organizes all testing with internal and third-party labs. This requires having great relationships with production facilities, production managers, external labs, and consultants.
- Conducts research on food safety, sensory quality, compliance and regulation
- Works closely with other departments to assist in resolving non-conformances, ensure procedures are followed, and being a driving factor in preventing recurrence of non-conformances.
- Handles customer complaints in a timely and professional manner.
- Collaborates with production facilities and ensures NSI Standards are clearly communicated and followed.
- Reviews labels (Reference Daily Intake, proofs) and label transitions (new regulations, certifiers, NFP)
- Manages retain sample process
Qualifications:
- A Bachelor's degree in Food Science or in a related field as such as Microbiology, Chemistry
- Minimum of 3 years experience in QA or QC related to food manufacturing environments.
- Understanding of USDA, FDA regulations, and food safety standards.
- Certifications in PCQI, HACCP and experience with GFSI Audit Scopes.
- Previous experience working in a production facility to be able to analyze and problem solve efficiently.
- System skills including MS Office (Excel, Word, Outlook), G Suite and ERP systems (SAP Business One preferred).
- Willing to thrive in an entrepreneurial environment with a sincere team spirit.
- Excellent verbal and written communication skills.
- Strong relationship building, time management, and attention to detail.
- Team player but works well independently and takes initiative.
Work environment:
- Hybrid work environment due to product testing. Two to three days a week in-office. If candidates are not within the area, they must be willing to relocate.
What We Offer:
- 100% employer paid premium health insurance including medical, dental and life insurance
- Supplemental coverage for vision, disability insurance, cancer, and hospital stays
- Generous vacation, paid holidays (14), sick days (6), and you get your birthday off
- 401(k) retirement plan with employer match
- Flexible, remote position
NSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
