What are the responsibilities and job description for the Customer Service Intern position at NSM Insurance Group?
- Students must currently be enrolled in a college or university and fluent in English (additional languages such as Mandarin, Spanish, or Vietnamese are a plus). This role requires 5 days onsite.**
ISO is headquartered in New York City and is part of NSM Insurance Group, a global specialty insurance provider with more than $1.95 billion in premium across 25 specialty insurance programs and brands around the world. Named a Philadelphia Inquirer Top Workplace based on employee feedback, the company has been exclusively focused on building successful insurance programs since 1990 and continually seeks new opportunities to grow and expand through strategic mergers and acquisitions.
Relationships are paramount at NSM because we know that’s what drives mutual, long-term success. We maintain an entrepreneurial spirit and startup mindset within an established organization that continues to redefine what specialty insurance means and how it impacts everyday lives. Employees are given endless opportunities to expand their interests and skillsets, push breakthrough ideas and take risks. Our open, supportive environment gives employees the confidence to take ownership of their work as if the business was their own.
At NSM, we Build Success every day for our people, carrier partners, agents and insureds — because we know our success is built on yours.
ISO is in search of a Customer Service Intern to join their team at the New York City office this summer!
Responsibilities
- Assist in responding to customer inquiries via email, phone, and live chat.
- Provide guidance on health insurance plans, coverage details, and claims processes.
- Help troubleshoot and resolve customer concerns in a timely and professional manner.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with internal teams to ensure a seamless customer experience.
- Support the development of FAQs, knowledge base articles, and customer guides.
- Stay informed on company policies, insurance regulations, and industry trends.
- Currently enrolled in a college or university.
- Fluency in English (additional languages such as Mandarin, Spanish, or Vietnamese are a plus).
- Strong communication and interpersonal skills.
- Ability to handle customer interactions with professionalism and empathy.
- Basic understanding of health insurance or a willingness to learn.
- Detail-oriented with strong organizational skills.
- Proficiency in Microsoft Office and customer service software is a plus.
- Self-motivated and eager to work in a fast-paced environment.
- Hands-on experience in a customer service role within the insurance industry.
- Opportunity to develop professional communication and problem-solving skills.
- Potential for a full-time opportunity upon successful completion of the internship.
- A collaborative and supportive team environment.
