What are the responsibilities and job description for the ENTERPRISE CUSTOMER SERVICES LEAD position at NT Concepts?
We are seeking a Enterprise Customer Services Lead to join our team. Working at NT Concepts means that you are part of an innovative, agile company dedicated to solving the most critical challenges in National Security. We're looking for the best and the brightest to join us in supporting this mission. If meaningful work, initiative, creativity, and continuous self-improvement are important to your career, join our growing team and discover What's Next for you.
Mission Focus : Support the Defense Threat Reduction Agency (DTRA) Information Management & Technology Directorate (ITD) in providing enabling and secure technologies, applications, and services anywhere, to their workforce, mission partners, and external customers to effectively deliver relevant data, information, and situational awareness to successfully perform the Countering Weapons of Mass Destruction and Emerging Threats mission.
Clearance : Active TS / SCI
Location / Flexibility : Fort Belvoir, Herndon and / or Reston with remote flexibility
Responsibilities :
DTRA requires that the Contractor's Customer and Digital Workplace Services Lead possess the following qualifications :
- Experience leading customer services similar in scope to this TO for NIPRNet, SIPRNet, and JWICS environments.
- Experience leading and delivering IT services for DoD or IC organizations that support CONUS and OCONUS customers or mission partners.
- Experience providing executive-level technical briefings and presentations to senior Government personnel.
Qualifications :
Physical Requirements :
About NT Concepts
Founded in 1998 and headquartered in the Washington DC Metro area, NT Concepts is a private, mid-tier company with clients spanning the Intelligence and Defense communities. We deliver end-to-end data and technology solutions that advance the modernization, transformation, and automation of the national security mission-solutions with real impact developed in a strong engineering culture that encourages technical growth, leadership, and creative big idea problem-solving.
Employees are the core of NT Concepts. We understand that world-changing concepts happen in collaborative environments. We are a company where talented teams work together using innovation and expertise to solve our clients' most critical challenges. Here, you'll gain competitive benefits, opportunities to bolster your skills and develop new abilities, and a company culture dedicated to support and service. In addition to our benefits program, we encourage our employees to take part in #NTC_GivesBack, which paves the way for positive social change.
If joining a stable company with strong professional growth opportunities resonates with you, and you seek vital, mission-driven projects (for some pretty cool clients) that use your specific talents, we'd love to have you move forward with us.
