What are the responsibilities and job description for the Call Center Representative position at nTech Workforce?
Terms of Employment
- W2 Contract, 6 months
- This position is hybrid with Wednesdays being onsite for team meetings.
- Training will be 100% onsite.
- Candidates may specify if they would like to work from the DePere or Louisville locations.
- The office is open from 8 AM-6 PM EST. Preferred working hours are 9 AM-6 PM EST, with flexibility needed for earlier coverage.
- Candidates may work from the office more often than once per week if they desire.
Overview
Our client is seeking a Customer Service Representative to handle Gas utility customer inquiries via phone, chat, and email. The client is looking for someone with a great personality and demonstrated ability to provide great customer service. Candidates will need to be willing/able to learn a great deal, so a quick and eager learner is imperative.
Required Skills & Experience
- HS Diploma and 2 years of customer service experience.
- Proficient in MS Excel, Word, and Outlook.
- Demonstrated ability to provide great customer service.
- Strong customer service aptitude and a desire to help.
- Quick and eager learner.
- High speed, reliable internet for remote work.
Preferred Skills & Experience
- 5 years of experience
- Energy/Utility experience
- Natural Gas experience
