What are the responsibilities and job description for the Sales Support Specialist position at nTech Workforce?
Title: Sales Process Coordinator
Terms of Employment
• Contract, 12 Months (Possible Extension)
• This position is primarily remote. With that said, candidates must be comfortable working onsite in Owings Mills, MD or the Canton neighborhood of Baltimore, MD twice per month.
• Training will be conducted in-person and virtually by existing Coordinators and a Systems Training department. This will last roughly three to four weeks.
Overview & Responsibilities
Our client, a leading health insurance provider, is seeking two Sales Process Coordinators to join their Renewal Implementation team. These individuals will play a critical role in onboarding and implementing renewal accounts, ensuring a seamless transition from contract signing to billing activation. Success in this role is measured by effective service implementation, process efficiency, and stakeholder engagement.
Key responsibilities include:
• Processing electronic renewal paperwork
• Updating various renewal and implementation trackers in Microsoft Excel and Microsoft Teams
• Scheduling meetings to document renewal decisions
• Collaborating with sales teams, account managers, account consultants, and members of operations, billing, and IT departments
• Monitoring and tracking task completion
• Coordinating project workflows and ensuring adherence to performance metrics
• Providing regular reports to management on renewal status and trends
• Meeting with team leadership three times per week to review progress
• Facilitating calls for accounts renewing with changes, such as benefit structure adjustments or the addition of new benefits like dental or vision
• Organizing participants, setting agendas, and distributing meeting invites for renewal discussions
• Conducting audits to ensure former employees are not included in active plans
• Leading Full Service Provider (FSP) calls with the company’s top brokers
• Managing biweekly meetings to streamline the renewal process
Required Skills & Experience
• Bachelor's Degree and 3 years of sales coordination (or similar) experience at a large company OR High School diploma and 7 years of sales coordination (or similar) experience at a large company
• Experience working in a sales environment, including direct sales, sales analysis, sales coordination, or sales support
• Proficiency in Microsoft Excel for data tracking and analysis
• Experience using Microsoft Teams for collaboration and communication
• Strong verbal communication and professional presence, with regular on-camera meetings via Zoom
Preferred Skills & Experience
• Experience supporting sales teams and customers through an enrollment or renewal process
• Familiarity with Facets
• Customer service experience
• Background in the healthcare or health insurance industry
• Project management experience, particularly in coordinating multiple stakeholders
• Experience working on IT software implementation projects
• Enrollment processing experience
Salary : $31 - $32
