What are the responsibilities and job description for the Customer Care Specialist position at NTG Staffing?
New Tech Global Staffing is currently seeking a Customer Care Specialist for a client located in Willis, TX to join our team. This is a contract to hire opportunity.
Pay : $18 / hour
Schedule : Monday through Friday 40 hours / week from 8am to 5pm
Summary :
Responsible for providing World Class Customer Service and driving customer satisfaction, loyalty, and retention through order management, first call resolution and support to customer's, field service technicians, sales team member and internal staff.
Responsibilities
- Efficiently gather customer information access and fulfill customer needs, educate the customer, and document interactions through SFDC and SAP
- Answer all customer calls within 3rd ring
- Conduct warm transfer customer calls throughout the company when transferring customers to internal employees
- Go the extra mile and be a customer advocate for each one of your customers
- Offer World Class Customer Service at all times
- All emails should be responded to within 24 hours
- Obtain customer name and phone number at beginning of each call
- Be proactive in finding solutions rather than simple reacting
- Be able to manage large amounts of phone calls, chats, emails, and other communication channels
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Listening to customer complaints and trying to solve customer issues as quickly as possible
- Provide quality service and support placing orders, billing inquiries, taking credit card payments, tracking orders, sending out replacement invoices, processing customer quotes and system troubleshooting
- Recommending possible products to meet the customer's needs, soft selling
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
- Assisting all the sales team members with administrative support as needed
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Other duties may be assigned
Qualifications
Salary : $18
