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Desktop and Dialer Support Specialist

nTherm LLC
Clearwater, FL Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/21/2025

Position Overview :

We are seeking a highly motivated and skilled Desktop Support Technician to join our IT team. This individual will be responsible for providing desktop support to our on-site & off-site teams, troubleshooting desktop issues, ensuring smooth and efficient operations.

Key Responsibilities :

Desktop Support :

  • Provide efficient desktop support to call center agents / management, troubleshoot technical issues, and ensure timely resolutions.
  • Set up and configure workstations, ensuring compatibility with business applications.
  • Maintain, analyze, and troubleshoot, software and computer peripherals.
  • Perform backup, recovery, and security procedures for workstations.
  • Assist other coworkers in resolution of technical issues for on-site & remote desktops.

Qualifications :

  • Working knowledge of Microsoft Windows client operating systems as well as various software packages
  • Literate in Microsoft Office; specifically Excel
  • Excellent IT skills and computer literacy
  • Excellent organizational skills
  • Ability to demonstrate practical troubleshooting and problem analysis techniques
  • Good attention to detail and ability to show initiative
  • Ability to plan and prioritize workload without daily supervision
  • Enthusiastic and willing to learn cutting edge software
  • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
  • Experience with Five9 / Vici dialer is a plus

    • Benefits :

  • Competitive salary and benefits package.
  • Opportunity for professional growth and development.
  • Collaborative and inclusive work environment.
  • Chance to make a significant impact on the organization's operations.

    • If you are a tech-savvy professional with a passion for providing desktop support, we encourage you to apply for this exciting opportunity. Join our team and play a vital role in optimizing our call center operations and supporting our staff.

    Job Type : Full-time

    Pay : $21.00 per hour

    Salary : $21

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