IT Analyst

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider—we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

How you’ll make an Impact

As the IT Analyst, you will play a crucial role in ensuring our clients have a reliable, secure, and efficient data communications network. You’ll regularly conduct thorough reviews of network equipment and processes, documenting the integrity of client environments and ensuring everything adheres to best practices. By identifying potential issues and opportunities for improvement, you’ll help maintain optimal network performance and contribute to continuous enhancements that support our clients' success.

Summary of Location and Hours

• Hybrid Position - 70% remote, 30% client facing meetings throughout the Shreveport, LA area
• Monday - Friday, 8am - 5pm CST

What you will be doing

• Provide prompt and friendly service to internal and external clients/vendors while focusing on building and maintaining long-term relationships, understanding their needs, and ensuring their satisfaction.
• Conduct Annual Alignment and On-Site reviews of client infrastructure and systems to ensure alignment with IT strategies.
• Accurately document all aspects of the client environment and ensure configurations are maintained.
• Identify opportunities to expand Ntiva’s footprint within existing client environments.
• Listen actively to client concerns and report them to the Account Manager and Director of Client Strategy
• Establish and maintain high standards of IT management best practices to reinforce client confidence.
• Generating Annual Reports using Ntiva’s Tool Stack.
• Stay up to date with the latest technologies and industry trends.
• Consistently pursue industry certifications to enhance your expertise and grow in your role.
  
  

You’ll be successful in this role if you have 

• A college or technical degree, or at least 2 years of IT support experience with products such as Microsoft, HP, Dell, and/or Cisco.
• Extensive knowledge of best practices for managing, controlling, and monitoring network and server infrastructure.
• Experience with IT support, including a strong awareness of security best practices.
• Familiarity with network and server infrastructure equipment, including hardware and software.
• Knowledge of governance frameworks and their implementation.
• Experience with backup and recovery software, as well as related methodologies.
• The ability to communicate clearly and professionally with end users, both over the phone and on-site, translating complex technical terms into easy-to-understand language for non-technical clients.
• A consistent demonstration of professionalism in all interactions, whether in person, by email, or over the phone with clients, vendors, and colleagues.
• Strong analytical skills with the ability to approach challenges proactively and find creative solutions.
• A high level of organization and attention to detail, ensuring nothing is overlooked in client interactions or technical support.
• A proactive team player mentality who thrives in a collaborative environment, always looking for ways to contribute to team success.

Required language skills

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Bonus points for

• CompTIA certifications
  
  

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) Volunteer Time Off (VTO) 11 Paid Holidays
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent
  
  

The base pay range for this position is expected to be between $50,000 and $61,000 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

FLSA Status: Salaried, Exempt

Work Authorization Criteria
We welcome applicants who are legally authorized to work in the United States on a full-time basis. At this time, we are unable to offer sponsorship or take over sponsorship of an employment Visa.

Workspace Requirements and Remote Work Policy
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. 

Our Commitment to a Diverse Workforce
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 4/23/25.

Salary : $50,000 - $61,000