Middleware Hosting L3 Support Analyst (Websphere)

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

NTT DATA's Client is seeking a Middleware Hosting L3 Support Analyst, a high-level role responsible for assisting with Middleware Hosting support, including the following Middleware Products: WebSphere ND, IBM Liberty, Oracle WebLogic, Tomcat, Apache, IBM HTTP Server, Oracle HTTP Server, NGNIX, and Nodejs.
The overall objective of the Middleware Web/App Engineer for Build/Integration is to build these applications in compliance to our Engineering standards and support the Middleware Infrastructure for these applications as a Subject Matter Expert, including troubleshooting issues, maintaining current patch levels, setting up and maintaining connectivity between application servers and web servers, understanding protocols and ciphers, and communicating and working well with developers and products support application teams. This role requires someone who can works independently but can also be a team player.

Responsibilities:
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Banking, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Acts as SME to senior stakeholders and /or other team members
Build Middleware infrastructure using Client's Automation tools
Keep projects up to date with current patching
Major Incident Resolution
Assist in Load Balancing and Firewall setups
Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
Drive Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
Provide technical/strategic direction and documentation to lower level analysts
Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices.
Contribute to technical direction and strategic decisions.
Exercise independence of judgement and autonomy
Adhere to Client's policies and procedures
Work on rotating 24/7 on-call support

Qualifications:
6 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
Experience with at least 2 of following Application Server: IBM WebSphere ND, IBM Liberty, Oracle WebLogic, Tomcat
Experience with at least 2 of following Web Server: IBM HTTP, Oracle HTTP, NGNIX, Apache
Good knowledge of Linux/Unix
Basic Database and SQL knowledge is an advantage
Strong Troubleshooting knowledge.
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Experience in a Financial Services or large complex and/or global environment preferred, not required
Ability to operate with a limited level of direct supervision.

Education:
Bachelor's/University degree or equivalent work experience.

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Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $55 to $65. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
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