ServiceNow Business Process Analyst

Company Overview:
Req ID: 307569
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow Business Process Analyst to join our team in Victoria, British Columbia.

Job Description:
Product Management - Business Analyst

Who we are:
NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. Launch by NTT DATA is the culmination of the company s strategy to acquire and integrate the skills, experience, and technology of leading digital companies, backed by NTT DATA s core capabilities, global reach, and depth.

How You ll Help Us:
As a Business Analyst, you ll support our clients by identifying, analyzing, and implementing efficient business solutions. You ll work directly with a collaborative project team and client stakeholders to design, develop, and enhance processes and systems, ensuring each solution is optimized for success. If you re passionate about business analysis, technology, and problem-solving, this role offers an ideal growth opportunity.

How We Will Help You:
At NTT DATA, we see this position as more than just a job. With opportunities for certifications, professional development, and continuous training, we are committed to your long-term growth. We prioritize work-life balance and provide the flexibility you need to thrive.

Why the Role Is Important:
As a Business Analyst, you play a key role in bridging technology and business needs, aligning IT systems with client goals. Your insights and strategies drive improvements that maximize efficiency, enhance functionality, and create value for stakeholders. By guiding less experienced team members, you ll also contribute to the overall growth and strength of the team.

Once You Are Here, You Will:
Requirements Gathering and Analysis
* Lead workshops and stakeholder interviews to capture business and functional requirements.
* Document objectives, goals, and success criteria to drive project roadmaps.
* Prioritize and manage requirements, ensuring alignment with business needs and addressing scope adjustments as needed.

Process Improvement and Documentation
* Conduct gap analyses to identify inefficiencies and opportunities for improvement.
* Create detailed user stories, use case diagrams, and acceptance criteria.
* Develop business analysis plans, contributing to the overall project strategy and documentation.

Collaboration and Stakeholder Engagement
* Collaborate with clients and technical teams to assess systems and support new implementations.
* Partner with stakeholders at all levels to support business case development for new initiatives.
* Maintain open communication and provide regular updates to stakeholders and project teams.
Testing and Training
* Develop and execute functional test cases; support User Acceptance Testing (UAT).
* Provide training and user guides to ensure smooth transitions to new tools, processes, and systems.

Project and Team Management
* Participate in agile ceremonies and collaborate with other analysts.
* Ensure transparent communication across project phases, providing regular status updates and insights.

Basic Qualifications:
Mid-Level (Grade 7-8):
* 5 years of professional experience in business and systems analysis across varied environments.
* Strong skills in modeling techniques (UML, use case, activity diagrams) and familiarity with requirements management tools.
* Proficiency in Scrum and Agile frameworks, with a focus on analysis methodologies and best practices.
* Excellent analytical and communication skills, able to present and facilitate confidently.
Senior (Grade 9 ):
* 8 years in a Business Analyst role, with experience in complex software applications and strong business-to-technology translation skills.
* Demonstrated leadership skills, strategic insight, and attention to detail.
* Versatile in both Agile and Waterfall project methods, able to navigate challenging situations effectively.
Preferred Skills:
* Bachelor s degree in Information Technology, Computer Science, or related field.
* Experience with Microsoft applications like Visio, Project, and tools like SQL, Power BI.
* Industry experience in healthcare, finance, or public sector is a plus.
Ideal Mindset:
* Team Player: You help others succeed and enjoy collaboration.
* Problem Solver: Analytical with a client-first approach, always seeking improvement.
* Proactive Learner: Dedicated to personal and professional growth.
* Organized: Able to manage complex information and present it effectively.
* Confident Communicator: Able to speak up respectfully, especially with critical insights.

About NTT DATA Services
NTT Data Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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