What are the responsibilities and job description for the Salesforce Business System Analyst position at NTT DATA, Inc.?
Daily activities include but not limited to:
• Creating, configuring, and maintaining custom reports and dashboards • Managing users, permissions, profiles, list views and groups
• Creating and customize page layouts
• Editing and maintaining data quality, account, and contact information
• Developing and maintaining Salesforce training materials
• Creating and managing workflows/process builder
• Supporting creation and migration of new development features
Qualifications:
Required:
• 5 Years of Business Systems Analysis experience, including configuring Salesforce by creating and managing profiles, roles, custom fields, complex formulas, validation rules, workflows, and approval processes
• Currently SFDC Admin 201 Certified
• 5 years hands-on experience with access mgmt, data loader and workbench.
• Support experience with force.com, Sales Cloud and/or Certinia (aka Financialforce).
• (Highly desirable) Experience with analyzing force.com logs, Mulesoft logs and Splunk./SFDC Adv Admin Cert Able to support both L1 & L2 tickets
Preference Qualifications:
• Understanding of CRM related business processes like Sales Forecasting, Campaign Management, Lead Management, Partner Program and Relationship Management, Pipeline Management, Order Management, Account Management, and Case Management
Ideal Mindset:
• Excitement. You are excited to learn and develop your skillsets in becoming a Salesforce admin.
• Motivated. You are motivated to be an active team member supporting the project.
Note - Required US Citizenship, if you are not an USC, please dont apply for this job.
