What are the responsibilities and job description for the Bi-lingual Call Center Senior Representative (English/Spanish) position at NTT DATA Services?
Req ID : 306315
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Bi-lingual Call Center Senior Representative (English / Spanish) to join our team in CHICAGO, Illinois (US-IL), United States (US).
Responsibilities :
- Respond to and service customer calls via an inbound ACD system or emails via an email routing client.
- Educate and inform customers on account related billing questions, concerns and requests
- Provide proper resolution that fully meets all Policies, Procedures and Protocols
- Research and analyze inquiries taking appropriate action in resolving their billing situation.
- Promote positive customer relations while maintaining the highest standards of ethics, quality and professionalism.
- Serve as the first point of contact for customers seeking assistance over the phone or email
- Perform troubleshooting techniques
- Perform application navigational guidance
- Identify and determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on first level business requirements
- Record events and problems and their resolution
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Basic Qualifications :
High school diploma or GED required
Minimum 1 year experience of call center / customer service experience
Must be bi-lingual in Spanish & English
In addition to the work requirements, candidates must meet the following requirements while assigned to work in a remote capacity :
Workspace
Desktop / Laptops (Laptop will be issued once training has begun)
Internet
Location of Job
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $25k to $50k. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and / or company performance.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make https : / / us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https : / / us.nttdata.com / en / contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .
Salary : $25,000 - $50,000
