Director, Client Projects

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The Director, Client Projects is a leadership role, responsible for developing and directing the planning / strategic planning of multiple projects related to client implementation.

This role oversees the coordination and management of employees and resources required to successfully complete client implementation projects, from initiation to completion within budget and on time, using either a waterfall or agile methodology.

This leadership role drives a culture of collaboration and innovation across their teams focused on achieving operational excellence.

What you'll be doing

Key Responsibilities:

• Oversees the execution and completion of client implementation projects.
• Oversees people who lead complex projects supporting the company-client relationship, ensuring customer satisfaction.
• Provides budget analysis, labor planning, and coordination of activities between client and company employees.
• Monitors project completion from initiation through delivery to meet revenue and cost projections.
• Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements.
• Serves as a mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients.
• Determines and defines client implementation project scope and objectives.
• Prepares budget based on scope of work and resource requirements.
• Creates the project management plan based on requirements and obtain sign off.
• Tracks complex projects cost to monitor compliance to budget.
• Develops and manages a detailed client implementation project schedule and work plan.
• Provides project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Manages contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Utilises industry best practices, techniques, and standards throughout entire project execution
• Monitors progress and make adjustments as needed.
• Measures project performance to identify areas for improvement.
• Oversees all incoming and outgoing project documentation and administration and develop relevant project status and related reports.
• Ensures that project milestones are met, project scope changes are aligned to budget and managed effectively.
• Actions improvements from project reviews using artefacts from projects including historical metrics to improve current project processes and increase project quality delivery.
• Provides leadership, guidance, and support to project managers and implementation teams. Fosters a collaborative work environment, empowers the team, and drives a culture of excellence and accountability.

Knowledge and Attributes:

• Significant communication and stakeholder engagement skills at senior leadership / executive level (internal and external).
• Significant client implementation project / program management skills,
• Excellent organizing and planning skills.
• Excellent attention to detail and accuracy.
• Excellent interpersonal skills and extremely resourceful.
• Adaptable with excellent analytical skills.
• Proactive approach with the ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.
• Ability to manage conflict using a solution-focused approach.
• Ability to solve problems creatively.
• Significant ability to complete projects according to outlined scope, budget and timeline.
• Ability to coordinate the activities of a team and variety of stakeholders to drive completion of projects.

Academic Qualifications and Certifications:

• Bachelor’s or equivalent degree in the relevant field of study
• Relevant certifications, such as PMI, Project management professional, CAPM, PMP or Prince 2 etc.

Required Experience:

• Significant professional experience in project management gained within a global IT services organization.
• Significant project management experience including high complexity, cross services / technology domain solutions.
• Significant experience using with project management software tools, methodologies, and best practices.
• Significant demonstrated experience managing the entire project lifecycle.
• Significant demonstrated experience coordinating operational tasks of a team.
• Significant demonstrated experience delivering client implementation projects.
• Significant experience delivering projects using an agile methodology.
• Significant experience interacting with client stakeholders on planning, progress tracking, communication, and escalation activities.
• Significant experience interacting with executive stakeholders and providing feedback in steering committee meetings.
• Significant people management / leadership experience gained within a global IT services organisation.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.