What are the responsibilities and job description for the Call Center Representative position at Nu Image?
Job Description
Job Description
Description :
Join Nu Image Surgical in our Wake Forest Call Center, where your voice becomes the first step in creating exceptional patient experiences. As a Call Center Representative, you’ll play a critical role in connecting patients, referring dental offices, and their teams to the outstanding care we provide.
What You’ll Do :
- Deliver Exceptional Service : Be the warm and compassionate voice that assists callers, answering inquiries with professionalism and empathy.
- Coordinate Seamless Scheduling : Efficiently manage appointments to ensure an effortless process for patients, dental offices, and internal teams.
- Streamline Operations : Develop and maintain secure systems to handle and distribute health information between Nu Image Surgical and referring offices.
- Enhance Accessibility : Implement strategies to optimize patient scheduling with a focus on convenience and ease.
- Solve Challenges with Confidence : Identify and proactively resolve concerns, consistently exceeding expectations.
- Foster Positive Interactions : Create a welcoming and supportive environment over the phone, making every interaction memorable and reassuring.
- Your dedication to service excellence and ability to connect with others will be vital in upholding Nu Image Surgical’ s reputation for delivering outstanding care and support.
What You Bring :
Preferred Skills & Experience :
What We Offer :
At Nu Image Surgical, we value initiative, teamwork, and resourcefulness. If you’re passionate about delivering exceptional customer service and thrive in a fast-paced, patient-centered environment, we want to hear from you!
Requirements :