What are the responsibilities and job description for the Customer Service Representative position at NU-VU Food Service Systems?
Job Profile & Description: Customer Service Rep plays a crucial role in ensuring that customers' needs and issues are addressed effectively. This position typically involves a combination of administrative, communication, and problem-solving duties, all aimed at maintaining customer satisfaction while supporting production processes. This role is vital in ensuring that customers have a smooth experience from the moment they place an order, to after-sales service, ensuring satisfaction and repeat business for the manufacturer.
Essential Daily Duties:
· Process customer orders in ERP / Data Works system, ensuring that all details are correct, and the order is placed in the production schedule.
· Handle order changes, cancellations, and updates as needed
· Respond to customer inquiries regarding products, order statuses, shipment tracking, or production lead times either via phone or email.
· Provide accurate product information, specifications, and availability.
· Maintain clear and proactive communication with customers about order statuses, production timelines, and any issues that arise.
· Update customers on back orders or delays and provide alternative solutions if necessary.
· Coordinate with internal departments to find solutions and resolve matters
- Performs other duties as assigned
Qualifications:
· Minimum 3 years of experience in customer service, preferably in a manufacturing or industrial setting
· Strong written and verbal communication skills to interact with customers and internal teams.
- Active listening skills. Ability to articulate with others positively to convey information effectively
- Strong computer skills proficient with Microsoft Office
· The ability to handle multiple tasks at once while ensuring accuracy and efficiency.
· Preferably a minimum of 2 years’ experience with an ERP / Data Works system or similar for entering orders
Job Type: Full-time
Pay: $42,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Morning shift
Ability to Commute:
- Menominee, MI 49858 (Preferred)
Ability to Relocate:
- Menominee, MI 49858: Relocate before starting work (Preferred)
Work Location: In person
Salary : $42,000 - $52,000