What are the responsibilities and job description for the Desktop Technician IV position at NuAxis Innovations LLC?
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated Desktop Technician IV for a Full-Time position.
Job Summary:
The Desktop Technician IV serves as a senior technical resource, providing advanced Tier II support for IT systems. This position requires the ability to lead small projects, develop documentation, and support IT initiatives within the customers’ IT environment.
Responsibilities:
Provide advanced desktop support for hardware, software, and networking issues.
Lead small-scale IT projects and create supporting project documentation.
Install, configure, and troubleshoot desktops, laptops, mobile devices, and peripheral equipment.
Mentor junior technicians and provide technical guidance.
Manage inventory of IT hardware and software.
Support specialized software systems such as GIS and AutoCAD.
Ensure compliance with security policies and procedures.
Required Qualifications:
Associate degree or equivalent combination of education and experience.
Minimum 4 years of IT support experience, including desktop, server, and network support.
Strong knowledge of Microsoft OS and Office Suite.
Demonstrated ability to lead projects and teams.
Experience developing project management documentation.
Ability to work independently with minimal guidance.
Preferred Skills:
Experience managing small IT teams.
Familiarity with ITIL v3 best practices.
Strong troubleshooting and problem-solving skills.
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE
