What are the responsibilities and job description for the Collections Analyst position at NuCO2?
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Reviews files to select delinquent accounts for collection efforts.
- Utilizes a wide variety of financial analysis tools to examine customers for potential risk via their liquidity, leverage ratios and forecasting trends, and calculate creditworthiness for customers.
- Evaluates customer records and recommends that accounts be closed, or collection attempted, based on earnings and savings data, payment history, and purchase activity of customer.
- Calls 50 to 100 customers by telephone to collect past due invoice’s, verify accuracy of charges, or to correct errors on accounts.
- Creates and maintains databases on activity conducted in all accounts.
- Prepares reports on current findings and action taken for all accounts under investigation.
- Assists in the recommendation of policies to upper management.
QUALIFICATIONS:
- Understanding of DSO, Aging Buckets, AR trends
- Ability to comprehend instructions, short correspondence, and memos in written or oral form.
- Ability to write correspondence.
- Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Must work well under pressure, ability to multi- task, and work in team environment.
- Ability to prioritize and respond to interruptions and unexpected situations with a clear head.
- Ability to work independently.
- Willingness and ability to research issues as needed.
- Must be able to type 45 to 50 words a minute with minimal errors.
- Experience using 10 – Key adding machine.
- Proficient in Outlook, MS Excel, preferably JDE or some type of accounting software.
- Excellent communication and problem-solving skills.
EDUCATION AND TRAINING:
- High School diploma or GED equivalent required.
- Associate's degree in accounting or business preferred.
EXPERIENCE:
- Minimum 3-5 years professional collections experience
- Strong Collections and credit/financial analysis experience
- Collection Agency experience a plus
- Two-year business to business collections experience preferred.
- Previous A/R experience preferred.
- Previous experience with medium to large corporations a plus
- Previous experience worth with Franchises, and understand parent/child relationship in account set-ups
- JDE experience a plus
COMMUNICATION AND COGNITIVE ABILITIES:
- Passion for delivering results to customers.
- Willingness/enthusiasm for accepting responsibility and accountability; an “ownership mentality”.
- Strong work ethic.
- Enjoys working in a fast pace environment
- Strong communication skills, both written and verbal
- Independent worker.
- Ability to deal effectively with ambiguity.
- Achievement/results driven.
- High-energy individual.
- Ability to foster strong relationships with colleagues/customers.
- Recognized as a source of expertise and possessing a distinct point of view.
