Patient Collections

• Responds to all incoming telephone calls and in-office patients, in need of assistance with their account balance. Provides prompt, courteous, and accurate information to inquiries related to patient accounts. Makes every reasonable effort to assist in resolution of problems or requests.
• Contacts patients with balances prior to their next visit to advise of outstanding balance due at time of visit.
• Follows established procedures for payment method (credit card, check, cash) and posting by Billing Department.
• Creates and maintains credit card contracts in Lucy for monthly payments.
• Posts monies to patient accounts reconciles at end of day.
• Works statement report to send final notices to patients.
• Meets with Manager to review status of patient accounts. Prepares to respond to questions regarding account status.
• Maintains working knowledge of NextGen EPM and EMR, as well as EpicCare Link (if applicable), in order to access any patient information required for submission of claims, working outstanding patient accounts, and responding to questions.
• Performs other duties as assigned.

Requirements for success include:

• Outstanding customer service telephone skills.
• Medical insurance terminology.
• Solid computer and math skills.
• Attention to detail and follow through. Not easily distracted by surroundings.
• Able to maintain a calm, level-headed demeanor under stress.
• Dependable and committed to excellent attendance.
• Team-focused.
• Able to sit for long periods of time, wear a headset, speak on the phone for long periods of time, use a computer keyboard, monitor, mouse and telephone.