What are the responsibilities and job description for the IT Support Technician position at Nucor?
Job Title: Technical Support Specialist I
Nucor Corporation is a leading steel and steel products manufacturer in North America, known for its innovative sustainability practices and commitment to teamwork.
The Technical Support Specialist I plays a critical role in providing top-notch customer service by resolving technical issues via phone and email with dealers and end-users.
Key Responsibilities:
- Provide technical support resolution via phone and email with end-users, contractors, and dealer network.
- Resolve electrical and mechanical problems encountered before, during, and after product installation.
- Communicate and coordinate with internal departments to ensure accurate resolution in a timely manner.
- Accurately process and properly record call and email transactions utilizing computer software programs.
- Assist in department process improvements to maintain and improve upon the industry-leading Technical Support experience.
- Collaborate with Engineering on R&D projects both in-house and in the field.
- Offer technical guidance to the Parts department involving custom orders.
Safety is paramount at Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.
Minimum Qualifications:
- Associate's degree or equivalent from two-year college or technical school desired.
- Two to four years related customer service/troubleshooting experience and/or training.
- Supervisor and/or manager recommendation.
Nucor offers an array of benefits, including medical, dental, vision, and disability insurance, 401K and Roth accounts, profit sharing, pay-for-performance bonuses, paid parental leave, tuition reimbursement, stock program, scholarships, and more.
If you are passionate about delivering exceptional customer service and have a strong background in troubleshooting and technical support, we encourage you to apply for this exciting opportunity.
