Scheduler/Registration Clerk

Coordinates the scheduling of procedures following Facility policy and procedures to meet the needs of the patient and physician. Perform responsibilities of pre-certifying and insurance verification for scheduled cases as needed.

Minimum Qualifications

• High School Diploma or equivalent required.

• 2 years of previous surgery/medical experience required.

• Working knowledge of MS Office applications which include Outlook, Word, and Excel.

• Ability to communicate effectively with the surgeon’s office, patients, patients’ family members, staff, and insurance companies.

• Ability to read, write and understand documents, correspondence, and memos required.

• Ability to apply common sense and understanding to carry out instructions furnished in written, and oral communications.

• Critical thinking skills required.

Preferred Qualifications

• 2 years of Orthopedic experience preferred.
• 2 years of Insurance Verification/pre-certification experience preferred.
• Hours worked 6am-2pm (based on case volume)
• Bilingual (optional)

Essential Functions

• Considers priorities and special needs when scheduling surgical procedures.
• Schedules appointments and procedures according to policies on nursing and anesthesia staff availability, patient needs and physician’s block time.
• Maintains schedule according to procedure and physician’s time and staffing requirements.
• Coordinates schedule assessing time and equipment availability; identifies conflicts and adjusts schedule as needed.
• Prepares Surgery Schedule for review by the DON and/or appointee so that adjustments may be made as required.
• Assumes clerical duties and responsibilities, as necessary.
• Coordinates obtaining diagnostic tests and places diagnostic test reports in appropriate section of patient medical record.
• May perform duties of the Registration and/or Insurance Verification as needed.
• Registers/Admits the patients to the Facility following the established policies and procedures.
• Prepare patients charts for registration/admissions.
• Provides pertinent information to the patient’s family in the waiting area and monitors the waiting area according to policies and procedures.
• Answers telephone and intercom courteously and in a quiet, pleasant voice.
• Accepts and relays messages effectively.
• Maintains and protects each patient’s right to confidentiality.
• Identifies emergencies and initiates appropriate response.
• Maintains order and cleanliness of the front desk.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools, or controls; and to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The employee must be able to lift and/or carry over 20 pounds on a regular basis and be able to push/pull over 25 pounds on a regular basis.

The employee must be able to stand and/or walk at least five hours per day.

Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools, or controls; and to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The employee must be able to lift and/or carry over 20 pounds on a regular basis and be able to push/pull over 25 pounds on a regular basis.

The employee must be able to stand and/or walk at least five hours per day.