Senior Client Services Manager/Client Services Manager

NuEnergen, LLC

10 Bank Street, Suite 600

White Plains, NY 10606

www.nuenergen.com

Requirements Details

·        Full-time position

·        Bachelor’s degree required

·        3 years sales experience required

·        Personal transportation and valid Driver’s License required

Role Description

The Client Services Manager (CSM) is NuEnergen’s face to our clients and sales prospects. This a dual role that encompasses business development objectives with respect to demand response and energy procurement quotas as well as the management of existing customers, ensuring the maintenance of the relationship and delivery of contracted services.

The CSM is responsible for day-to-day interactions with our existing and prospective clients both in person and on the phone/via email. This role requires someone who is comfortable with spending approximately 70% of their time out in the field, in front of prospective or existing clients, assessing business opportunities. The CSM must be able to interact at all levels within the organization including but not limited to senior management & operations. Expectations are that the CSM thoroughly understands the entire suite of products and services NuEnergen offers and can both effectively communicate associated business value to prospective and existing clients. 

Responsibilities and Duties

·       Sales position focused on identifying and selling NuEnergen services to commercial, industrial and institutional customers within NuEnergen targeted geographies and business segments. Business development activities/focus may be expanded over time and at the request of NuEnergen leadership.

· Identify opportunities through multiple channels, cultivating and maintaining relationships with commercial/institutional/industrial/facility personnel, energy suppliers, consultants and other vendors in the energy space.

·       Develop and maintain a sales pipeline and meets targeted sales quota objectives. Actively manage prospect pipeline in the CRM, updating status, probability to close, close date and other key elements to ensure proper priority setting and management visibility.

·        Achieves sales quota for across various services offered within the company portfolio on a quarterly basis in pursuit of an annual margin attainment.

·        Interface with customer personnel, including executive officers, energy and sustainability managers, operations and facility managers and their staffs and customer legal representatives for purposes developing and executing services agreements.

·        Serve as a resource for customer issues. Possess the ability to assess business issues/problems and present options to address the issues that results in a beneficial long-term agreement.

·        Educate and collaborate with the customer to identify the optimum program/solution to fit the unique business conditions presented, while achieving NuEnergen’s revenue and margin objectives.

·        Foster and develop customer relationships to facilitate contract renewal and/or expansion of business opportunity.

The CSM will also be responsible for the following secondary activities:

·        Represent NuEnergen by attending trade shows and other business events for the purpose of new business development and networking.

·        Compose business proposals and/or RFP responses to support business development objectives.

·        Compose standard business reports per company conventions for assigned clients on a quarterly basis or as otherwise required.

·        Coordinate and interface with Operations team to ensure production and delivery of customer materials.

The CSM will report to the Vice President of Sales and Marketing and also the Senior Vice President, Client Services, for business development and customer operations respectively as part of the broader sales and customer team within NuEnergen.

Education and Work Experience Requirements

·        Excellent written and verbal communication skills

·        Strong presentation development and delivery skills.

·        Proficiency in Microsoft Office Suite including Excel, Word and PowerPoint and CRM tools

·        Ability to work effectively with operations and customer management personnel

·        Ability to maintain a sales quota and ongoing customer management simultaneously

·        Customer focused; strong sense of urgency regarding addressing customer related issues.

·        Energy market industry experience of 3 years strongly preferred

·        Sales experience of at least 3 years in business to business or consultative services required

·        Bachelor’s degree from accredited school required

Preference will be given to candidates with previous experience in energy markets to include supply and demand side applications in multiple geographies, and those with the ability to operate independently in pursuit of stipulated targets. Knowledge of regional programs and products, and an understanding of energy market structure with adherence to market rules is desirable.   

Particular interest will also be paid to candidates located in the NYC metro area, though employees with physical presence in the ERCOT/SPP load zones will also be considered. For NYC-based candidates, 1-2 days in White Plains office on a weekly basis will be required. For candidates located elsewhere, travel to main office will be required quarterly.

Compensation

Total On-Target compensation is up to $200,000 per year inclusive of:

·        Base Pay of $90,000 - $120,000/year commensurate with experience paid monthly

·        Commissions plan with incentives for new business and existing accounts paid quarterly

·        Company profit sharing (target is 10% of base pay)

Additional Benefits

·        15 combined PTO and sick leave days per year

·        Medical benefits (50% paid by company)

·        Vision and dental benefits also available at employee cost

·        401K plan (company match up to 4% of your base pay)

·      Reimbursement of reasonable business expenses, including mileage for personal car