Swim Club Waitress

THE ELMONT:

JOB DESCRIPTION:

The Swim Club Waitress role at Elmont requires the Elmont Girl to engage with guests, providing exceptional service and creating a fun, welcoming atmosphere. She is responsible for selling food and beverages while ensuring a memorable experience for every guest. The Elmont Girl embodies a vibrant, energetic personality and demonstrates a strong knowledge of food and beverages. She is also expected to uphold The Elmont Image & Costume Guidelines, delivering top-tier hospitality in line with the brand's standards.

REPORTS TO: Manager

LOCATION: The Elmont

PAY: Hourly plus tips

Duties/ Responsibilities:

The duties and responsibilities of a The Swin Club Waitress include, but are not limited to:

• Adhering to all uniform guidelines
• Interaction with and entertainment of guests
• Promotion of events and specials that promote the goodwill and profitability of the business
• Best-in-class service and hospitality, greeting guests, executing food and drink orders (including taking the order, suggestive selling, ringing in the order, delivering food and drinks to the table, checking back for re-orders, pre-bussing, and settling the check properly)
• Must be able to suggestively sell menu items.
• Must be able to communicate effectively with guests in order to entertain.
• Any other duty/responsibility that management may deem necessary

Reasoning Ability

The Elmont Girl Swim Club Waitress must be able to apply common sense and follow simple instructions, handling basic tasks with minimal supervision. She will deal with standard situations, with occasional variations, and must be able to calculate accurate change and settle checks without error.

Certificates, Licenses, and Registrations

The Elmont Girl must complete The Elmont orientation and training program before working unsupervised. She is required to successfully complete any necessary training, including certifications for food and/or alcohol service, in compliance with local and state regulations, and maintain these certifications throughout employment.

Work Environment

The work environment characteristics described here reflect the typical conditions encountered while performing the essential functions of this role. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential tasks. While performing duties, the Elmont Girl will be regularly exposed to fumes or airborne particles from the kitchen. She may also encounter wet or humid conditions in areas such as the dish station or walk-in cooler and swimming pool. Occasionally, she will be exposed to toxic or caustic chemicals from cleaning products. The noise level in the Elmont Swim Club is typically loud, and some areas may have smoking sections, exposing the Elmont Girl to cigarettes or cigar smoke.

The Costume

The Elmont Girl plays a key role in defining the unique atmosphere of the Elmont Swim Club. It is essential that each Elmont Girl adheres to the Elmont Swim Club Presentation Guidelines while working. Occasionally, the Elmont Swim Club hosts costume events, which are optional for the Elmont Girls. If an Elmont Girl chooses not to participate, she may wear her standard Elmont Girl costume. However, if she decides to participate in the costume event, she must follow the specific costume guidelines set for that event.

Minimum Qualifications:

• High School Diploma/GED or equivalent combination of education and experience
• ServSafe Certification and TABC Certification are required
• Excellent guest relation skills with focus on meeting high guest satisfaction expectations
• Consistently maintain high performance standards
• Flexible schedule with availability to work events on evenings, weekends, and holidays as needed.
• Basic computer knowledge (Microsoft Office) and office skills required
• Previous experience in hospitality management or event coordination.
• Ability to communicate in English.
• Ability to lead and motivate a team in a fast-paced environment.

WORKING CONDITIONS:

• This role requires the Elmont Girl to regularly stand, walk, handle objects, and engage in communication.
• This role will often need to reach with arms and hands and occasionally lift up to 40 pounds.
• Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to focus.