What are the responsibilities and job description for the PBX Operator Fulltime Dayshift position at Nugget Casino Resort?
FUNCTION:
Responsible for answering all incoming phone calls in a professional, helpful, and courteous manner. Assisting Guests and directing calls to appropriate departments.
RESPONSIBILITIES:
- Ability to learn and utilize a variety of computer systems and programs and have excellent typing skills.
- Advanced skill in working in a fast-paced high volume call environment while meeting established guidelines and the ability to adapt to an always changing environment.
- Answer and transfer calls to the appropriate person or department.
- Assist with questions regarding conventions, casino events, entertainment events, restaurant reservations and questions regarding the property overall.
- Refer all unanswered questions and issues to the PBX Supervisor.
- Address guest complaints and concerns in a timely and professional manner.
- Establish and maintain effective channels of communication with all levels of the Nugget team and guests.
- Using the Nugget’s system of recognition, recognize team members who are going “above and beyond” as appropriate.
- Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.
- Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike.
- Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager.
- Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.
- Regular predictable attendance is required.
- Other duties and responsibilities as assigned.
REPORTING RELATIONSHIPS: PBX Supervisor
MINIMUM REQUIREMENTS:
Minimum 21 years of age.
EDUCATION LEVEL:
High School diploma or equivalent is required.
LANGUAGE:
Effectively communicate with others both verbally and in written form using the English language.
EXPERIENCE:
Minimum 1 year experience as a PBX Operator, or operator in a high-volume call center preferred.
LICENSE/CERTIFICATION:
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Ability to walk, stand, or sit for extended periods of time.
Ability to lift, and move product up to 50 lbs.
Fine finger manipulation.
Work environment may include smoke and variable temperature, lighting, and noise levels.
Work may be performed indoors and outdoors during special events.
