What are the responsibilities and job description for the IT Support Specialist position at Numerix?
Since our founding in 1996, we have been at the vanguard of financial technology, providing groundbreaking expertise, quantitative analytics and software that redefine pricing and risk management in the financial markets. With the strategic acquisitions of FINCAD, PolyPaths and Kynex, Numerix has further strengthened its leadership position empowering financial institutions worldwide, to transform risk into opportunities with confidence.
We are seeking a skilled and motivated IT Support Specialist to join our growing fintech organization in New York City. This role involves managing and supporting a diverse range of systems, ensuring the security and efficiency of our IT infrastructure. As part of our collaborative team, you will work with cutting-edge technologies and contribute to innovative projects, helping us maintain our competitive edge. We value diversity, innovation, and a passion for technology, and we encourage candidates of all backgrounds to apply.
What You’ll Do
This is an on-site role, open to all who reside within a commutable distance from midtown Manhattan, NYC (our new headquarters is located near the Grand Central Terminal).
An Important Note On Salary
The annual pay range for this position is based on the preferred primary location of the role which is listed above. If you are applying to this role at a location that is not the preferred primary location, please keep in mind the salary range will vary and may fall outside of what is listed. Base pay offered may vary depending on job-related knowledge, skills, and experience.
Also note that unsolicited contact from third-party recruiters or agencies will not be considered at this time. We respectfully request no outreach from agencies.
We are seeking a skilled and motivated IT Support Specialist to join our growing fintech organization in New York City. This role involves managing and supporting a diverse range of systems, ensuring the security and efficiency of our IT infrastructure. As part of our collaborative team, you will work with cutting-edge technologies and contribute to innovative projects, helping us maintain our competitive edge. We value diversity, innovation, and a passion for technology, and we encourage candidates of all backgrounds to apply.
What You’ll Do
- Provide in-person and remote support to resolve technical issues for end-users with a high level of customer satisfaction.
- Monitor and manage the Service Desk, ensuring tickets are prioritized and resolved efficiently.
- Manage PC setup, deployment, and onboarding processes for new employees using standardized hardware, images, and software.
- Offboarding process and device collection.
- Maintain an accurate inventory of IT equipment, software, and licenses.
- Document internal IT policies, procedures, and technical guides.
- Perform user account administration across systems including Active Directory, Office 365, and other enterprise tools.
- Support weekend on-call duties on a rotating schedule.
- Configure, monitor, and maintain computer systems, servers, and cloud platforms (e.g., AWS, Azure).
- Perform upgrades and patch management to ensure systems are up-to-date.
- Ensure IT infrastructure security by implementing best practices.
- Provide technical guidance and support during IT projects and upgrades.
- On occasion, the physical setup and removal of AV equipment in meeting rooms, and working on and around desk stations.
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- At least 2-3 years of experience in IT system administration in an enterprise environment.
- In-depth knowledge of Windows operating systems (Windows 11 and prior versions).
- Proficiency in Active Directory administration, including user and group management.
- Experience with endpoint management tools such as Intune or similar.
- Strong understanding of Office 365 use and administration.
- Familiarity with cloud platforms (AWS, Azure, or Google Cloud) for system management and deployment.
- Strong analytical and problem-solving skills.
- Strong customer service skills and ability to explain technical concepts to non-technical users.
- Proficiency in creating and maintaining IT documentation.
- Availability to work evenings or weekends as required.
- A Certification.
- Microsoft Certified Professional (MCP) or equivalent.
- Familiarity with ITIL practices.
This is an on-site role, open to all who reside within a commutable distance from midtown Manhattan, NYC (our new headquarters is located near the Grand Central Terminal).
An Important Note On Salary
The annual pay range for this position is based on the preferred primary location of the role which is listed above. If you are applying to this role at a location that is not the preferred primary location, please keep in mind the salary range will vary and may fall outside of what is listed. Base pay offered may vary depending on job-related knowledge, skills, and experience.
Also note that unsolicited contact from third-party recruiters or agencies will not be considered at this time. We respectfully request no outreach from agencies.
