Sales Support Director

Job Summary

We seek an experienced, energetic Office Manager to oversee order management, logistics, and bookkeeping while ensuring a positive client experience. The ideal candidate will have a proven track record of managing multiple projects simultaneously, excellent organizational skills, and strong communication skills.

Key Responsibilities:

1. Manage remote customer service representative
2. Coordinate shipments, client pickups, deliveries, and manage accounts receivable
3. Collaborate with suppliers, sales team, graphic department, and clients to achieve goals
4. Handle tasks such as data validation, order management, job scheduling, logistics, and conflict resolution
5. Monitor graphic department queue and manage shipping and receiving
6. Communicate with clients to schedule pick-ups and deliveries and communicate issues that occur
7. Resolve problems when errors occur with orders and manage office supplies
8. Validate and monitor gross profit on all orders
9. Send invoices and monthly statements to clients and make collection calls
10. Enter client payments and create deposits