What are the responsibilities and job description for the Market Account Manager position at NurseDash?
About NurseDash
NurseDash is an on-demand healthcare platform that matches healthcare workers with great facilities. We deliver value to both our contracted facilities as well as our clinicians by offering freedom, flexibility, and accessibility. Our team has successfully launched in multiple markets and is looking to bring on a great teammate to help expand and grow our company.
Our Core Values
As stewards of a community of thousands of healthcare professionals and healthcare providing facilities, our corporate team at NurseDash believes embodying the following values starts with us. These are what the community we are creating stands for.
- Accountability
- Reliability
- Tenacity
- Transparency
- Problem-Solving
- Passion
About the Role
The Account Manager will be responsible for managing and developing client relationships in assigned market(s), ensuring the seamless execution of all client campaigns and projects, and delivering against Market Account Management goals. The successful candidate will be a proactive problem-solver, detail-oriented, and have exceptional communication skills.
Responsibilities
- Be the face of NurseDash to our facility clients in designated market by building strong relationships through exceptional customer service and timely communication
- Manages and grows our facility relationships to achieve and surpass targets while ensuring retention and customer satisfaction
- Executes account management tactics (weekly client outreach, site visits, etc.) and playbook (e.g., QBRs, client planning, client tiering, customer satisfaction, etc.)
- Works collaboratively and cross departmentally to ensure that supply and demand dynamics are in balance in market; and to ensure customer feedback is shared to be built into our platform
- Business development with potential clients in new markets or regions
- Monitor client performance and provide regular updates to clients (savings reports, etc.)
- Conduct research and analysis to support the development of client strategies
- Attend client meetings and participate in client presentations as needed
- Stay up-to-date with industry trends and provide insights and recommendations to clients and internal teams
Requirements
- Bachelor's degree in business, management or related field.
- 2-5 years of experience in account management, sales, customer service, or related fields.
- Excellent communication, organization, and time management skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
- Flexibility to work outside of regular business hours as necessary
- Proficient in Google Suite and other remote work tools; CRM familiarity
- Willingness to travel within the assigned region
- Must be located in greater Houston area; role is remote but some in person with clients
Benefits
- Work remotely
- Medical, Dental, and Vision (Available to US team members only)
- 401k Matching (Available to US team members only)
- Opportunity to work with a global team
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