What are the responsibilities and job description for the Luxury Retail Experience position at Nurtur Aveda Institutes?
Grow with Ultraceuticals as a Retail & Spa Manager
We are seeking a seasoned Retail & Spa Manager to join our team at Ultraceuticals. As a key member of our management team, you will play a vital role in driving business growth, delivering exceptional customer experiences, and fostering a positive work environment.
About Our Team:
Ultraceuticals is a dynamic and innovative skincare brand that empowers individuals to achieve their skincare goals. We are passionate about delivering exceptional results and are looking for a talented and driven individual to join our team.
Job Overview:
The ideal candidate will have a strong background in retail and spa management, with a proven track record of achieving sales targets, managing teams, and delivering exceptional customer service. You will be responsible for leading a team of retail and spa professionals to achieve sales targets, provide excellent customer service, and maintain a high level of professionalism within the salon and spa environment.
Key Responsibilities:
- Lead a team of retail and spa professionals to achieve sales targets and provide excellent customer service
- Collaborate with the Senior Director of Consumer Business Operations to identify sales and service targets
- Work with the Marketing Team to implement marketing strategies to attract new customers and retain current customers
- Lead the team in maximizing retail sales by coaching staff on product knowledge and upselling techniques
- Monitor daily, weekly, and monthly sales performance, adjusting strategies to achieve goals
- Create an educational hub atmosphere and offer regular education to our Ultraceuticals partners
- Host events to drive customer engagement and strengthen partnerships with other businesses and partners
- Build relationships with other retailers within the mall, creating a collaborative network
- Ensure all team members follow the Ultraceuticals service cycle with every guest
- Interview, hire, and train team members in policies, procedures, and expectations
- Resolve customer complaints and challenges, and provide solutions for team disputes
- Conduct ongoing team meetings and one-on-one coaching sessions to provide continuous feedback and support
- Ensure the store operates efficiently and meets its performance goals
- Engage with clients and customers to ensure exceptional experiences
Requirements:
- High school diploma or GED equivalent
- State-issued Esthetics license preferred but not required
- 5 years of continuous retail and/or salon or spa experience highly preferred
- Management and training experience highly preferred
- Proficiency in point-of-sale (POS) systems and retail management software
- Ability to work a flexible schedule, including evenings and weekends as needed
- Time-management and organizational skills, with the ability to work at a fast pace and handle multiple tasks and projects at the same time
- Willingness and ability to take initiative and exhibit resourcefulness
- Willingness and ability to lead a team
- Eagerness to learn and grow in position
Benefits:
- Medical/Dental/Vision/Life insurance
- 401(k)/match
- PTO (paid time off)
- EAP (employee assistance program)
- Short-term disability
- Employee discount on products and services
- Growth Opportunities
Travel Requirements: The team member in this position must be able to travel locally to events and for out-of-state training and events as necessary.
Nurtur Holdings LLC Statement:
Nurtur Holdings LLC (including its affiliated organizations) is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.
