Office Manager - Bilingual

Job Description: Office Manager

Position Overview: We are seeking a highly organized and proactive Office Manager to join our home healthcare agency. This critical role ensures seamless office operations, effective staff coordination, and exceptional patient care support. The ideal candidate is a skilled communicator and multitasker who thrives in a dynamic environment, ensuring the highest standards of compliance, staff efficiency, and operational excellence.

Key Responsibilities

Staff Management and Scheduling:

• Create, manage, and adjust staff schedules to ensure adequate coverage.
• Coordinate call-out fill-ins and maintain scheduling continuity.
• Organize and oversee staff orientations, interviews, and trainings.
• Facilitate communication and updates to staff regarding schedules, policies, and procedures.
  
  

Patient And Client Coordination

• Serve as the primary point of contact for new patients and their families.
• Schedule and conduct patient intake meetings and ensure a smooth onboarding process.
• Collaborate with caregivers and patients to create and update discharge plans.
  
  

Office Operations And Communication

• Manage incoming and outgoing correspondence, including phones and emails.
• Maintain and update insurance contracts and documentation.
• Oversee inventory of office supplies and medical equipment to ensure availability.
• Plan and coordinate agency events, including team meetings and appreciation events.
  
  

Compliance And Policy Oversight

• Ensure adherence to office policies, procedures, and home healthcare regulations.
• Conduct compliance reviews and maintain updated documentation.
• Collaborate with leadership to improve operational workflows and maintain best practices.
  
  

Medical Billing And Insurance Support

• Process medical billing and post payments
• Run reports and re with accuracy and efficiency.
• Act as the liaison for insurance-related inquiries and contract maintenance.
  
  

Qualifications

• Proven experience in office administration, healthcare operations, or a related role.
• Strong understanding of home healthcare policies, procedures, and compliance requirements.
• Excellent organizational and time-management skills.
• Proficient in scheduling software, Microsoft Office Suite, billing and practice management systems.
• Strong interpersonal and communication skills, with the ability to work collaboratively with staff, patients, and families.
• Problem-solving mindset with attention to detail and ability to manage multiple tasks effectively.
• CNA/ LPN/ RN Licesne A
• Bi-lingual with abilitiy to speak, read and write multiple languages.
  
  

What We Offer

• Competitive salary, PTO, continuing education reimbursement.
• Opportunity to work in a dynamic and growing healthcare agency.
• Supportive and collaborative work environment.
• Annual performace bonuses.
  
  

If you are a detail-oriented professional passionate about improving healthcare operations and fostering a supportive team environment, we invite you to apply for the Office Manager role.