Recovery Specialist

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.  

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more! 

Thank you for your interest in joining the Nusenda team!  

We are currently seeking a Recovery Specialist to join our team! In this role you will contact charged-off accounts through various channels, including phone, email, text, and mail, while utilizing skip tracing techniques to locate members and collateral. You will recover funds from charged-off loans utilizing negotiations skills, legal action, and collaborating with outside collection agencies when necessary. You will establish payment arrangements with members and negotiate settlements within department guidelines. You will also prepare requests for legal action and collaborates with branch personnel for loan and share account recovery. You will ensure accurate payment posting and the transfer of charged-off accounts to our account recovery system.

To thrive in this role, you should have three to five years of similar or related experience and a two year college degree, or completion of specialized certification or licensing

Key Skills and Experience: 

• Contacts charged off member accounts by phone, email, text, and mail.

• Utilizes skip trace abilities to locate member and/or collateral.

• Works to recover funds on charged off loans using SKIP tracing tools, negotiation techniques, legal action outside collection agencies.

• Sets up payment arrangements and negotiates settlements within department settlement guidelines.

• Prepares requests for lawsuits as requested by management by compiling loan documents, member demographics, SKIP tracing and loan history.

• Partners with Branch personnel to communicate with members on recovery payments on charged-off accounts.

• Ensures payments are posted to the account recovery system by ensuring payments are entered into the core system and validates payments have been imported to the recovery system daily.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.