What are the responsibilities and job description for the Support Services Floater position at Nusenda Brand?
Nusenda Credit Union is dedicated to excellent member service and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.
As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!
Thank you for your interest in joining the Nusenda team!
We are currently seeking a Support Services Floater to join our organization. As a Support Services Floater, you will be responsible for supporting the Support Services, Contact Center and Branch Experience teams with rate adjustments, auditing account activity, and guidance on product and service inquiries. You will serve as a backup for various professional departments. You'll assist the Processing Manager by recommending process improvements, reporting internal and vendor system issues. You will help to develop, test, and update Consumer Loan Processing procedures. You'll be responsible for resolving errors and participating in continuous cross-training. You will ensure compliance with internal policies, procedures, and regulatory requirements in each department you support.
To thrive in this role, you should have three to five years of similar or related financial institution experience. This position provides backup support to departments during staffing shortages by temporarily handling essential daily tasks to maintain productivity. Coverage areas may include Deposit Services, Card Services, Records/Scanning, Home Equity Processing, MVD Processing, Insurance Processing, Quality Assurance, Indirect Lending, eServices, Member Solutions, and the Contact Center.
Key Skills and Experience:
-
Knowledge of financial products and services.
-
Excellent organizational, analytical and attention to detail skills.
-
Understanding of Branch Operations functions.
-
Ability to learn various duties and roles throughout the Professional Support Areas quickly to provide support as needed.
-
Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information and handle problem resolution.
-
Effectively communicate with internal and external customers appropriately via in person, email, etc.
-
Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
-
Must be knowledgeable in Microsoft Office and all internal systems affiliated with the department.
-
Ability to adapt quickly to change and proactively communicate.
Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
