What are the responsibilities and job description for the Branch Manager position at Nusenda Credit Union?
Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We work to make a positive difference in the lives of the people we serve and help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.
We invest in people and their careers. Our competitive employee benefits include healthcare, a fully paid pension plan and 401(k) matching contributions, and professional development and tuition reimbursement.
Thank you for your interest in joining the Nusenda team!
We are currently looking for a Branch Manager to join our Journal Center team. As a Branch Manager at Nusenda Credit Union, you will be responsible for managing and directing all staff and operations, ensuring the branch meets organizational, operational, and service expectations. You serve as a trusted financial advisor to existing and potential members by using a consultative approach to evaluate, educate, and fulfill members’ financial needs. You will also be responsible for leading team members through daily monitoring, coaching, and development to ensure the team is a professional and friendly resource for member questions/issues while building trust through everyday interactions.
To thrive in this role, you should have one to three years of similar or related leadership and financial experience. This position is one part member service and one part team development. This might be the role for you if you enjoy work requiring managing people, a service focus, and a significant level of personal responsibility.
Key Skills and Experience:
Knowledge of branch operations including all teller functions, consumer lending, sales, and service techniques.
Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information, and handle problem resolution.
Exceptional verbal, written, and presentation skills with the ability to work with multiple levels of the organization.
Development, performance management, training, and employee counseling skills are essential.
Excellent organizational and attention to detail skills.
Must possess strong analytical and problem-solving skills, with the ability to derive innovative strategies and implement them in a timely, effective manner.
Ability to adapt quickly to change and proactively communicate.
Experienced in Microsoft Office programs to include Excel, Word, Outlook and all internal systems as affiliated with the department.
We are searching for candidates who can work Full-Time 40 hours per week with open availability and flexibility, Monday-Friday.
Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
