What are the responsibilities and job description for the Field Service Technician - La Crosse, WI position at NuSource Financial?
Field Service Technician - La Crosse, Wisconsin
Do you enjoy working with your hands and diagnosing problems? Are you a tech savvy person with mechanical aptitude who feels their skills are transferrable? Service Technicians create value for our customers by delivering solutions that build long term relationships. Acting as a first line response to our customers, you will triage customer issues, find the right solution, and even handle some problems before they start.
If this sounds like you, we would like to get to know you better!
NuSource implements cutting edge Branch Transformation, Security and Service solutions for the financial institution vertical supported by a world class service team. Our mission is to consistently deliver value-added consultative solutions and quality service experiences based on our core values of Integrity, Professionalism, and Teamwork. Our Net Promoter Score is consistently in the mid-80’s, which far exceeds anyone in our industry. NuSource is employee-owned and everyone who works for us has the opportunity to become an owner.
Primary Function/Summary
Perform installation services to customer specifications within timeline and budget parameters. Respond to and resolve requests for service of security, conventional, ATM, and ITM equipment. Complete preventative maintenance work as prescribed.
Responsibilities
Provide a world class customer experience!
- Perform low voltage job duties such as wiring, mounting and setup of electronic security installations (Video Surveillance, Access Control Systems, Security Alarm Systems, Phone Entry Systems, etc.)
- Service access control, video surveillance, security alarm, pneumatic systems, drive through audio systems, locks, and keys.
- Install and service customer ATM banking equipment.
- Diagnose hardware and software problems and complete needed repair and resolution
- Complete preventative maintenance check-ups as defined by maintenance contract
- Complete site surveys as necessary to validate conditions in support of project bids and proposals
- Document/complete all fields and call notes via electronic applications for each service call
- Communicate activity and status to manager, dispatch, customer and others as needed
- Maintain company van and tools in good working order (company expense)
- Interact with customer in a professional and proficient manner
Skills and Qualifications
Required:
- Troubleshooting knowledge for low voltage & basic electronic systems
- Analog and IP video knowledge
- Security Alarm wiring, device installation & programming experience
- Proficiencies with Windows 10 & Microsoft Office Products
- Ability to pass background check, drug test and DMV record check
- HS Diploma
- Driver’s license
Preferred:
- Minimum 2 years’ experience in security, low voltage and/or locksmithing industry
- Low voltage cabling expertise
- Access control experience
- Door Hardware Experience (instillation and service of strikes, mag-locks, power door operators, electrified locking hardware etc.)
- Ability & understanding with IP data networks
- 2 Year Associates Degree from a Technical College Specifically with training in Electronics or Low Voltage System Design
- Ability to perform all duties while maintaining our core values of Professionalism, Integrity, and Teamwork
Job Type: Full-time
Required license or certification: Driver's License
Education: Associated Degree or higher preferred
NuSource Financial participates in the federal government's E-Verify program. With all new hires, we provide the Social Security Administration and, when applicable, the US Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
