Service Advisor - 2nd Shift

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed services to customers for both Mack & Volvo heavy duty trucks.  This position will work 2nd shift (3:30p-12:00a).   Responsibilities: Takes customer repair requests and provides accurate estimates in a timely manner Provides technicians repair instructions and performance expectations Completes warranty documentation as needed for accurate and timely transactions Coordinates communication with customers and ensures expectations are met Performs evaluations and work quality reviews with Technicians Ensures all parts purchases and charges are timely and accurate Responsible for ensuring regulatory requirements are fulfilled and all employees have a safe and efficient work environment while maintaining productivity Develops successful working relationships with customers and employees for long term satisfaction and dealer growth and profitability Ensures repair orders, warranty documents and financial record keeping tasks are completed timely per requirements and overall dealership objectives are met Reports all necessary information to Service Manager Attend company required training. Responsible for supervising technician work flows/activities.  Qualifications Education: High school diploma or the equivalent  Experience: 5 year’s heavy truck or equipment Technician experience. Experience with Volvo Construction Equipment (CE) and/or similar, Heavy Duty Mack and Volvo truck products, dealerships and corporate systems preferred. Experience in regulatory compliance related to vehicles and shop environments.  Knowledge, Skills, & Abilities: Excellent communication skills Strong computer and software skills Positive attitude Professional personal appearance Strong troubleshooting skills  Working Conditions/Physical Demands: Will work at a desk in the service department. Will be exposed to noise, vibration, paint, dust, exhaust fumes, and other hazardous and nonhazardous materials. Will move about the service area. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. May be required to perform other duties as requested, directed or assigned.