What are the responsibilities and job description for the Senior Customer Service Associate- Nutraceutical Contract Manufacturing position at NutraStar?
Location: FARMINGDALE, NJ 07727
Department: SALES
Salary: Based on Experience
Division: OFFICE
Job Status: Full-Time
Days Worked: Mon., Tue., Wed., Thu., Fri.
Hour Per Week: 40 Onsite 5 days per week.
Position Description
As a Customer Service Associate, your main responsibility is to communicate with the Sales team and customers about FPWs, product status, and manage workflow of orders through each department internally.
Responsibilities:
• Receive new orders from internal sales reps
• Send confirmation of new order to customer service
• Once PO is received, work with the customer and sales rep to complete an FPW
• Communicate directly with our internal clients weekly to maintain status updates on POs
• Become a liaison for the customer within our company between sale to shipment
• Work with accounting to ensure all customer needs are achieved and met
• Managing backorders with salespeople – cancel or remain open
• Work with finance to ensure customers on credit terms are up to date
• Validate inventory for each shipment and relay final yield amounts to the customer(s)
• Frequent e-mail and phone communication with our customers and sales reps
• Document and request samples are per BOM and client’s direction
• Process sample shipments as per requested by sales rep
• Keep track of all returns and communicate with sales the items that have been returned
• Monitor and analyze customer PO by product frequency to ensure re-orders and timing is met
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Ensuring labels are ordered on time internally with our supplier or externally with customers.
• Submission of customer complaints, customer request and quoting request.
• Work closely with logistics and planning on priorities or updates on accounts and timelines are met.
• Cross train with team to provide coverage as needed
• Work closely with sales to provide updates on customer accounts
What You Bring:
• 5 years of experience in Customer Service.
• Leadership skills
• Quick learner with excellent verbal and written communication skills
• Experience with navigating customer orders through internal departments
• A persistent, creative, and friendly personality
• Technically savvy Organizational and time management skills, problem solving, team player and attention to detail.
• Bilingual in Spanish is a plus but not required.
Equal Opportunity Employer - It is the policy of NutraStar Inc. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.
