Surgery Scheduling Coordinator (Remote)

As an Surgery Scheduling Coordinator at NuVasive Clinical Services, you will schedule cases for and maintain relationships with, the scheduling offices of our client surgeons and hospitals.  This is a remote position. We are looking for a professional and personable individual to handle the scheduling of intraoperative neuromonitoring for surgical cases. Scheduling requests are taken via phone, email, and fax. This person will fulfill scheduling requests at the office and provide assistance to our billing department by gathering ICD10 coding and insurance coverage information for our patients. Strong communication and customer service skills are very important as this person will be speaking constantly with our hospital and surgeon clients. Attention to detail is also a must; this person will be obtaining clinical information required for patient care and entering that information in our scheduling system. Familiarity with medical terminology and/or experience in the medical field is a plus.

• Responsible for all communication relating to a designated region.
• Schedules daily and emergent cases, confirmation of all next-day cases, which making sure regularly scheduled ‘check-in’ calls are made with special clients
• Develops and maintains relationships with our surgeon and hospital schedulers, customizing case scheduling routines to their needs and wants
• Ensures any client issues are addressed to the client's satisfaction and that those issues are documented
• Coordinates with after-hours answering service on-call schedule, regional configurations, and dispatch policy.

• Work requires the demonstrated ability to read and write well enough to proof business correspondence for typographical errors and spelling as typically acquired through the completion of a high school diploma plus two years of college or business school or equivalent.
• Excellent verbal and written communication skills required in order to communicate effectively with sales and technical support staff, and with customers.
• Demonstrated typing and proof-reading skills.
• Demonstrated ability to coach, communicate and work effectively with others in order to clarify decisions for data entry.

• High School Diploma or GED
• Two to five years of office experience demonstrating an increase in responsibility, including a minimum of 6 months of data entry experience.